T’Leah Sayles
Pflugerville
Summary
Experienced in developing customized fitness plans that address individual client goals and requirements, while providing education on the importance of consistent training. Managed front desk responsibilities effectively, including member registration, appointment scheduling, and addressing inquiries promptly. Demonstrated strong organizational skills through inventory management and administrative tasks, ensuring a well-maintained gym environment. Proven ability to resolve customer complaints professionally, enhancing member satisfaction and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer
Golds Gym ~
Pflugerville
10.2024 - Current
- Designed personalized fitness programs for diverse client needs and goals.
- Demonstrated proper exercise techniques to ensure client safety and effectiveness.
- Monitored client progress through regular check-ins and assessments.
- Educated clients on the importance of consistency in training routines.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
Front Desk Associate
Golds Gym ~
Pflugerville
03.2024 - Current
- Open and close gym
- Check in members
- Stock inventory
- Help manage members accounts
- Check customers out for purchases
- Keep gym clean
- Refill empty spray, bottles, soap dispensers, etc
- Give tour of gym
- Answer phone calls
- Greeted members and guests warmly at the reception area.
- Managed member check-ins and registration processes efficiently.
- Answered phone calls and addressed inquiries promptly.
- Scheduled appointments for fitness classes and personal training sessions.
- Maintained cleanliness and organization of front desk area consistently.
- Assisted members with account updates and billing inquiries effectively.
- Promoted gym services and membership options to new visitors actively.
- Collaborated with team members to enhance overall member experience regularly.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Reviewed accounts to assess open charges and answer customer questions.
Store Associate
Tan It All
Pflugerville
09.2017 - 12.2018
- Open and close store
- Count inventory
- Check in customers
- Sell products
- Clean store
- Clean tanning beds
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained store cleanliness and organization to enhance customer experience.
- Stocked shelves with merchandise, ensuring proper placement and rotation.
- Monitored inventory levels and reported low stock items to management.
- Ensured the cleanliness and tidiness of the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Performed daily opening and closing procedures for store operation.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
Education
High School Diploma -
McNeil High School
Austin, TX05-2018
Skills
- Customer service
- Inventory management
- Payment processing
- Front desk operations
- Sales promotion
- Organizational skills
- Effective communication
- Cash handling
- Credit card handling
- Credit and cash payments
- Sales expertise
- Problem-solving skills
- Conflict management
Certification
- NASM personal trainer certification
- CPR certification
Websites
References
References available upon request.
Timeline
Personal Trainer
Golds Gym ~
10.2024 - Current
Front Desk Associate
Golds Gym ~
03.2024 - Current
Store Associate
Tan It All
09.2017 - 12.2018
High School Diploma -
McNeil High School