T'Lyse Chan
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Sales Associate
Nature Republic
03.2024 - 03.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Demonstrated product application on clients using testers and samplings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased client retention through consistent follow-up and communication regarding their skincare needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Lead/Sales Lead Keyholder
Intimissimi/Calzedonia
01.2024 - 03.2024
- Helped customers find specific bras, underwear and other set of clothing.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Associate
Five Below
06.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Cobble Hill High School of American Studies
Brooklyn, New York06.2023
Skills
- Stockroom Management
- Team Leadership
- Positive Customer Experience
- Inventory and Stocking
- Customer care
- Relationship Building
- POS System Operation
- Cash Handling
- Meeting Sales Goals
- Customer Needs Assessment
- Loss Prevention
- Cleaning techniques
Extracurricular Activities
- Peer Leadership: Helped students with applying to colleges/universities, FAFSA, Financial Aid, DREAM, DREAM ACT, and more.
- Team Peer Forward: National nonprofit organization dedicated to improving the lives of low income youth by connecting them to college and careers.
- Photography: Volunteering in the senior committee to provide photos for the yearbook. Passionate about photography.
Refrences
- Donaysha Jacobs (Assistant Manager of Intimissimi): 347-448-7211
- Sean Evans (Manager at Five Below): 646-539-9107
Hobbies
- Photography
- Knowledge about pop culture, latest trends.
- Enjoys fashion, dressing up in flextime.
- Enjoys experimenting with cosmetics/skincare products in flextime.
- Enjoys taking care of animals in flextime.
Languages
English
Native or Bilingual
Timeline
Sales Associate
Nature Republic
03.2024 - 03.2024
Sales Lead/Sales Lead Keyholder
Intimissimi/Calzedonia
01.2024 - 03.2024
Sales Associate
Five Below
06.2023 - 12.2023
High School Diploma -
Cobble Hill High School of American Studies
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