Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vicmarie Feneque-Cruz

Ocoee,Florida

Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Work History

Sales Associate

Old Time Pottery Inc.
Ocoee, FL
10.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

UPS Store Associate

Ups Store
Winter Garden, Florida
05.2021 - 06.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Handled more than 15 calls per day to address customer inquiries and concerns

Circle K Cashier/ Store Associate

Circle K
Ocoee, FL
04.2021 - 05.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
08.2020 - 11.2023

High School Diploma -

University High School
Orlando, FL
05.2020

Associate of Science - Health Science

Valencia College
Ocoee, FL
11.2023 - Current

Skills

  • Stockroom Management
  • Merchandise Recommendations
  • Exceeding Customer Expectations
  • Item Ticketing and Pricing
  • Safety and Cleanliness Standards
  • Adaptable and Flexible
  • Store Policies and Procedures
  • Computer Proficiency and Microsoft Office
  • Engaging with Diverse Customers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate of Science - Health Science

Valencia College
11.2023 - Current

Sales Associate

Old Time Pottery Inc.
10.2023 - Current

UPS Store Associate

Ups Store
05.2021 - 06.2021

Circle K Cashier/ Store Associate

Circle K
04.2021 - 05.2021

Associate of Arts - General Studies

Valencia College
08.2020 - 11.2023

High School Diploma -

University High School

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Vicmarie Feneque-Cruz