Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Maud

West Palm Beach,Florida

Summary

Dynamic and results-driven Client Success Manager with a proven track record of managing and prioritizing client accounts to drive business growth and satisfaction. Skilled in fostering strong client relationships, addressing complex needs, and streamlining operations to ensure project success and operational efficiency. Known for influencing sales strategies, coordinating internal and external stakeholders, and delivering measurable results in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Client Success Manager

VideoAmp
07.2021 - Current
  • Developed and executed strategic account management plans, effectively prioritizing accounts based on business potential, resulting in improved client engagement and retention.
  • Collaborated with cross-functional teams, including sales leadership and marketing, to allocate resources effectively and align client needs with organizational capabilities.
  • Spearheaded client communication and relationship management, addressing inquiries, concerns, and project needs to ensure seamless coordination between clients and internal departments.
  • Streamlined account operations by coordinating with internal stakeholders (engineering, TechOps, and Product) to deliver tailored solutions, ensuring project timelines and client satisfaction targets were consistently met.
  • Managed over $20M in digital activation and cross-screen
    measurement across Pharmaceutical, Lifestyle, Travel and CPG brands.
  • Achieved 200% to goal in 2021.

Manager, Business Development

Loginhood
04.2020 - 07.2021
  • Establish strategic relationships with DSPs and Customer Data Platforms essential to demonstrating sales growth MoM to investors, ultimately securing a position in the XRC Accelerator Program
  • Coordinate and conduct on-line sales meetings with senior decision makers and outside investors to successfully secure first round funding of 230k
  • Collaborate with internal partners to provide thought leadership and drive innovation in the sales process

Programmatic Account Executive and Strategist

Captivate, LLC
03.2019 - 03.2020
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Exceeded 2019 sales quota by 124%
  • Assembled thorough professional strategies for 13 sales reps in the East Region to successfully tap into incremental account budgets growing East Coast programmatic revenue by 204% 2019 YE

Programmatic Media Trader

Omnicom Media Group
08.2017 - 03.2019
  • Assisted larger team in the growth of the Hasbro programmatic account budget from $300k in 2016 to ~$8MM YE 2018
  • Manage relationships between internal agency teams (Digital Investment, Strategy, Creative)
  • Lead Programmatic weekly reporting calls with external client stakeholders and internal agency teams
  • Well versed in hands-on trading within 7 DSPs

Education

Bachelor of Business Administration - Finance, Information Systems

Loyola University Maryland
Baltimore, Maryland
05.2016

International Business Strategy -

Danish Institute For Study Abroad
Copenhagen, Denmark
12.2014

Skills

  • Account Management
  • Strategic Planning
  • Cross-functional Collaboration
  • Client Relationship Management
  • Sales Operations
  • Problem Solving
  • Process Optimization
  • Data-Driven Decision Making
  • Client education

Certification

  • Google Bid Manager Platform Certification
  • Academy for Ads (The Trade Desk)

Timeline

Senior Client Success Manager

VideoAmp
07.2021 - Current

Manager, Business Development

Loginhood
04.2020 - 07.2021

Programmatic Account Executive and Strategist

Captivate, LLC
03.2019 - 03.2020

Programmatic Media Trader

Omnicom Media Group
08.2017 - 03.2019

Bachelor of Business Administration - Finance, Information Systems

Loyola University Maryland

International Business Strategy -

Danish Institute For Study Abroad

Similar Profiles

CREATE PROFILE
Tyler Maud