Toafa Ngahauola Salakielu
Kaneohe,HI
Summary
Professional with extensive experience and a proven readiness for new challenges. Known for a strong commitment to team collaboration and consistently achieving results while demonstrating adaptability and reliability in supporting colleagues and addressing evolving needs. Expertise in communication, problem-solving, and client relations enhances the ability to foster positive relationships and drive project success. A reputation for integrity, determination, and a results-driven mindset underscores a dedication to excellence in every endeavor.
Overview
17
17
years of professional experience
Work History
Chief Guest Services Agent
Hawaiian Airlines
Phoenix, AZ
05.2021 - Current
- High-Value Responsibility Gaps for an Agent at Hawaiian Airlines/Alaska Airlines
- Coordinated passenger check-in processes whether they missed their flights or needing lodging accommodations, ensuring compliance with security protocols and timely boarding procedures.
- Facilitated communication between passengers, flight crews, addressing inquiries and resolving issues promptly.
- Coordinated and tracked agent schedules, ensuring all departments remained adequately staffed and attended to.
- Resolved ticketing discrepancies by liaising with internal teams and providing timely updates to passengers.
- Trained new staff on operational protocols, enhancing team performance and service quality across shifts.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Gate Agent
American Airlines
Phoenix, AZ
11.2014 - 02.2021
- Ramp Agent - marshaling aircraft, loading/unloading 1-2 aircrafts at a time and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.
- Operations Agent - aircraft gate coordination, managing aircraft swaps, managing delay codes, constant communication with crew/fueler/gate agent/managers from all departments.
- Gate Agent - checking flight tickets, authorizing passengers to board/deplane the aircraft, distributing seats out, driving the jet bridge, and providing assistance to passengers.
Caregiver
Gladys Phillips
Scottsdale, AZ
09.2009 - 10.2014
- Caregiver - Assisting in administering daily medications per hour, making client food/snacks throughout the day, offering companionship, running errands, taking clients to and from appointments/grooming, dressing clients etc..
Education
Esthetic Certificate -
Avalon School Of Cosmetology
Mesa, AZ01-2019
Dental Assisting Certificate - undefined
Carrington College
Mesa, AZ01-2012
Associate of Arts - Psychology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2010
High School Diploma -
Waianae High School
Waianae, HI05-2008
Skills
- Works great under pressure
- Ability to use positive and respectful language
- Attentive
- Self - Control
- Adaptable
- Knowledgeable at tasks at hand
- Time Management
- Clear Communication Skills
- On time
- Reliable
Accomplishments
- Supervised team of 100+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
LANGUAGES
English
Tongan
Timeline
Chief Guest Services Agent
Hawaiian Airlines
05.2021 - Current
Gate Agent
American Airlines
11.2014 - 02.2021
Caregiver
Gladys Phillips
09.2009 - 10.2014
Dental Assisting Certificate - undefined
Carrington College
Esthetic Certificate -
Avalon School Of Cosmetology
Associate of Arts - Psychology
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Waianae High School