TOAN DO
Sunnyvale,CA
Summary
Hardworking repair professional with 20+ years of experience working on different types of appliances and electronics. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
General Electric, Haier
04.2016 - Current
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Enhanced company reputation by delivering exceptional customer service and maintaining professional communication with clients.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Diagnosed and resolved complex technical issues for a wide range of appliances such as Dishwasher, Refrigerator, Freezer and Ice Machine, Oven, Microwave and Ranges (gas and electric), Washer and Dryer.. ensuring proper functioning.
- Participated in ongoing professional development to stay current on industry trends and best practices for appliance repair.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Implemented safety protocols during repair procedures, protecting both clients'' property and personal wellbeing.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Conducted regular follow-ups with customers to ensure continued satisfaction with completed repairs.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
Electronics and Appliances Repair Technician
Sears Holding Corporation
06.2009 - 02.2016
- Diagnosing and repairing Audio and Video equipments such as Audio Amplifiers, Receivers, Televisions, Plasma and LED, LCD monitors.
- Service and repair appliances such as Ovens, Microwaves, Ranges (gas and electric), Refrigerators, Freezer, Ice Makers, Air Conditioners, Water Heaters...Reduced device downtime with regular maintenance and preventative measures.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Education
No Degree - Electronics Technology
Heald College
Santa Clara06.1985
GED -
San Jose Job Corps Center
San Jose, CA06.1983
Skills
- Diagnosing Problems
- Troubleshooting down to component level
- Electrical Understanding, reading complex schematics
- Hand Tools Proficiency
- Appliance Diagnostics
- Refrigeration Systems
- Soldering Skills including surface mount components
- Computer Skills, basic Words, Spreadsheet and Microsoft Visual
- Electronics Knowledge including AC, DC, Analog and Digital circuitry, Switch Mode Power Supply
Certification
HVAC Technician Certification from Mainstream Engineering Corporation
Languages
Vietnamese
Native or Bilingual
References
References available upon request.
Timeline
Appliance Repair Technician
General Electric, Haier
04.2016 - Current
Electronics and Appliances Repair Technician
Sears Holding Corporation
06.2009 - 02.2016
No Degree - Electronics Technology
Heald College
GED -
San Jose Job Corps Center
HVAC Technician Certification from Mainstream Engineering Corporation
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