Toan Do

• Oversaw daily pharmacy operations ensuring compliance with state and federal regulations.
• Managed inventory levels, reducing medication shortages and optimizing stock turnover.
• Trained and mentored pharmacy staff on best practices for patient safety and service excellence.
• Implemented process improvements enhancing prescription accuracy and workflow efficiency.
• Analyzed operational data to identify trends, improving service delivery and customer satisfaction.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Collaborated with store manager to maintain daily operations.
• Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
• Developed policies and procedures for effective pharmacy management.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
• Optimized prescription processing times, ensuring fast and accurate service for all customers.
• Supported patients with chronic conditions through establishment of medication therapy management program.
• Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
• Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Spearheaded and implemented new projects to expand scope of engagement.

• Dispensed medications accurately while ensuring compliance with pharmacy regulations.
• Provided patient consultations regarding medication usage and potential side effects.
• Collaborated with healthcare professionals to optimize patient medication therapy plans.
• Managed inventory levels, conducting regular audits to minimize waste and ensure availability.
• Analyzed prescription data for trends, contributing to improved stock management strategies.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
• Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
• Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
• Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
• Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
• Educated patients on proper medication use.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Supervised and coached team of pharmacy technicians and trainees.

Supervised closures of all regional pharmacies during bankruptcy process