Tobey Miller
Rockford,MI
Summary
Dynamic professional with extensive experience in customer service and employee management, notably as Shop Manager at The Boochie Bar. Proven track record in training staff and enforcing health and safety protocols, while enhancing customer satisfaction and driving sales growth through effective inventory management and promotional strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Manager
The Boochie Bar
39 Courtland St, Rockford, MI 49341
01.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on service standards and product knowledge.
- Managed inventory controls, reducing waste through effective stock management practices.
- Implemented promotional strategies to enhance customer engagement and sales growth.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Analyzed sales trends to identify opportunities for menu enhancements and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Baker
Dunkin Doughnuts
200 Chicago Dr, Jenison, MI 49428
10.2023 - 05.2025
- Operated ovens and mixers to prepare a variety of baked goods.
- Followed recipes accurately to ensure consistent product quality.
- Maintained cleanliness and organization in baking area to meet safety standards.
- Assisted in inventory management by tracking ingredient usage and supplies.
Fry Cook
The Corner Bar
31 N Main St, Rockford, MI 49341
04.2023 - 01.2024
- Collaborated with team members to ensure timely food preparation and service during peak hours.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
Stocker
Family Farm and Home
4325 Plainfield Ave NE, Grand Rapids, MI 49525
01.2021 - 07.2022
- Assisted in stocking shelves efficiently to maintain inventory levels.
- Organized merchandise displays to enhance product visibility and accessibility.
- Implemented safety protocols while handling products and equipment.
Bed Cleaner
Miracle Tanning
167 Marcell Dr NE, Rockford, MI 49341
01.2020 - 03.2020
- Operated cleaning equipment to maintain cleanliness of tanning beds until the shop was shutdown due to Covid restrictions.
Lawn Mower
Self-employeed
Cannon Farms
03.2017 - 11.2021
- Mowed lawns of residential properties on weekly basis to maintain grass length.
Education
No Degree - Law Enforcement
Grand Rapids Community College
Grand Rapids, MI03-2026
No Degree - Nursing
Ferris State University
Big Rapids, MI08.2022
High School Diploma -
Rockford Highschool
Rockford, MI03-2021
Skills
- Customer service
- Employee management
- Health and safety
- Policy enforcement
- Team leadership
- Inventory management
Certification
Passed the MCOLES reading and writing examination.
Timeline
Shop Manager
The Boochie Bar
01.2025 - Current
Baker
Dunkin Doughnuts
10.2023 - 05.2025
Fry Cook
The Corner Bar
04.2023 - 01.2024
Stocker
Family Farm and Home
01.2021 - 07.2022
Bed Cleaner
Miracle Tanning
01.2020 - 03.2020
Lawn Mower
Self-employeed
03.2017 - 11.2021
No Degree - Law Enforcement
Grand Rapids Community College
No Degree - Nursing
Ferris State University
High School Diploma -
Rockford Highschool