Tobi Hawley
Cave Creek,AZ
Summary
Driven, self motivated and resilient sales professional with experience in a variety of industries both in B2B, high tech consumer product sales to consumer travel. A high achiever with a strong range of interpersonal and communication skills, and a proven ability to achieve extraordinary results. Years of extensive training & expertise in account management, flexibility in adapting to change and becoming an expert on new product offerings and technology platforms.
Overview
33
33
years of professional experience
Work History
Mortgage Loan Officer
Barrett Financial Services
Chandler, Arizona
01.2026 - Current
- Guided clients through mortgage options and loan processes.
- Collaborated with underwriters to assess loan risk and eligibility.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Submitted applications to credit analysts.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Evaluated borrower financial documents for mortgage applications.
- Independant Contractor, work from home office environment.
Personal Cruise Consultant
Holland America Line
Seattle, Washington
07.2022 - Current
- Advised clients on cruise options and itineraries tailored to their preferences and budgets.
- Coordinated travel logistics, including itineraries and accommodations for clients.
- Researched and analyzed cruise packages to identify best offerings for clients.
- Provided expert knowledge on onboard experiences, excursions, and amenities available.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Ensured compliance with all applicable laws and regulations concerning the sale of travel products.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
- 1 Sales rep in training class, only one to achieve exceptional status my first year
- Consistantly achieved or exceeded monthly goals & targets
- Chosen as team lead for team of 8 Cruise Consultants
- Winner of several contests and prizes for exceptional performance
- Job is remote, work from home office environment
Residential Real Estate Agent, Realtor
JOPLIN REALTY
Scottsdale, AZ
11.2003 - Current
- In addition experience in Commercial Appraisal, Residential & Luxury Real Estate, New Home Sales, Land & Vacation Property, 1031 Exchanges, Canadian Expat, Military (MRP designation), ABR, GRI, CRS designations
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Extensive knowledge of New Home Construction and building
- Prepared comparative market analysis to estimate properties' value.
- Attended industry events such as conventions and seminars.
- Experience managing an office and a team of 10 real estate professionals.
- Independant contractor, virtual office environment.
Agency Google Account Strategist, Google Marketing Solutions
TTEC for GOOGLE
Tempe, AZ
01.2020 - 01.2022
- Account Management for 60+ Google Partner Advertising Agencies
- Achieved 6 Google Certifications: Search, Display, Video, Apps, Shopping and Measurement.
- Optimization of Agency Accounts, Best Practices, Creative Strategy, Google Product Implementation
- Collaboration with agencies on Google AdWords, Display, Video, YouTube, Mobile Applications and Policy
- Account Relationship Building, Meeting KPI’s, Marketing Objectives of Agencies
- One of Select Few Invited to attend Top Level Google Trainings by Product Managers with Google Corporate and attended advanced product & systems trainings weekly.
- #1 Junior Seller, promoted after 3 months, recently placed in the top 10 Strategists out of over 80 reps for 2021, achieved & excelled targets on a consistent basis, achieved overall 172% of target Goal 2021.
- Worked with a wide variety of advertisers and take pride in finding the right solution for every customer.
- As an exclusive Google Strategist, I combine my interest in account management and the digital economy with expert product knowledge providing me the unique ability to help advertisers expand their businesses using Google's suite of marketing products.
- As a Google Strategist, I educated advertisers on everything Google as well as Video Strategy Solutions with YouTube, I became resourceful in finding information, utilizing my resources, learning from and incorporating strategy from top talent to create successful solutions for my book of clients.
- I was asked to conduct trainings for new recruits on how I became successful.
- Top 10 out of 300 agents in my first year.
- Company restructured, remote job reverted to Hybrid 2022
Senior Sales Executive, State of Arizona
COVAD COMMUNICATIONS
Phoenix, AZ
01.2006 - 01.2007
- Strategic sales of new VOIP technologies & Cisco products launched into to a new marketplace
- Strategized to successfully gain appointments to top level executives
- Made presentations to multiple large target accounts across Arizona
- Complex contract negotiation, presentations, forecasting & implementation strategy
- Company Restructure, Arizona location closed 1/07
Major Account Executive
QWEST COMMUNICATIONS
Phoenix, AZ
12.2000 - 08.2001
- Managed Large Fortune 100 Arizona based corporations for the Global Business Markets Division.
- Achieved monthly quota of $15,000 per month of new revenue
- Top Data Product Rep Nationally 1st Quarter 2001, consistently exceeded new revenue goals
- Full product line of Telecommunication & Internet Product & Services
E-Business Consultant, Team Leader
PSINet, INC
Phoenix, AZ
04.2000 - 09.2000
- Provided support to Phoenix sales force as well as managed high profile Arizona accounts.
- Completed intense 4 week data training course in Arlington, VA (known for one of the 1st Commercial ISP’s)
- Achieved 120% of quota during tenure, created pipeline of over $1 million in three months
- Dedicated Web Hosting, Security Solutions, Co-location, Outsourcing, Internet Connectivity
- Company was part of dot-com bubble, closed Phoenix location & sold to Cogent Communications
Major Account Executive III
MCI WORLDCOM
Phoenix, AZ
03.1998 - 04.2000
- Represented Full Line of Telecommunication Products Nationally/Globally to a Select List of Major/National Accounts.
- Presidents Club Award 1998/1999; over 200% of Quota (2000)
- Consistently Achieved 100% of $12,000 monthly quota of new revenue
- Sold 2nd Largest Contract in Western Region valued at 3.6 million
Major Account Executive
AT&T WIRELESS
Phoenix, AZ
12.1996 - 03.1998
- Strategically sold Wireless Products & Solutions to Fortune 500 companies Headquartered in Phoenix, AZ.
- Successfully Sold into AT&T’s Initial Start up Market Without an Established Account Base
- Sold Contracts to 20 New Major Accounts in 6 months in Start-Up Environment
- 1st Rep in Phoenix to Sell and Win a National Contract for a Fortune 100 Company
- Top Major Account Executive 1997 & Presidents Club Winner 1997 & 1998
Senior Mailing/Copier Systems Representative
PITNEY BOWES
Toronto, Canada
12.1992 - 09.1996
- 1996 Division Sales Rep of The Year, Sales Leadership Winner 1996, National Sales Leader 1993 & 1994
- Consistently achieved Presidents Club status, Promoted Three Times During Tenure
- B2B outside sales, Cold-Calling, Mailing Systems & Copier Leasing, Sales & Service
Education
Bachelors Degree - Sociology/Psychology
UNIVERSITY OF WESTERN ONTARIO
CANADA01.1991
Skills
- Business development and B2B sales
- Oral and written communication
- Presentation skills
- CRM tools proficiency
- Sales forecasting
- Goal setting strategies
- Implementation techniques
- Cold calling expertise
- Consultative sales approach
Affiliations
- Arizona School of Real Estate 2003– Licensed Arizona Realtor
- Scottsdale, Phoenix & National Association of Realtors
- Feed our Starving Children Volunteer
- Mentor - Girls First a Teen at Risk Program
Professional Development
- Miller Heiman
- Dale Carnegie
- Selling to VITOS, SPIN Selling
- Custom Programs Related to Public Speaking
- Computer Training for Telecommunication & Internet Related Training
- Multiple National Association of Realtors Designations: Google Certification Training, (Certified in Search, Display, Apps, Shopping, Video & Measurement)
- Advanced Google Agency & Strategist Training
- Digital Marketing Training
- Salesforce & CRM Platforms
- Proficient in Apple iWork, (Pages, Numbers, Keynote)
- Microsoft Office, (Word, Excel & Power Point)
- Zoom & Google Meetings
- Travel booking systems, Polar, Siebel, Saber & Proprietary Systems.
Timeline
Mortgage Loan Officer
Barrett Financial Services
01.2026 - Current
Personal Cruise Consultant
Holland America Line
07.2022 - Current
Agency Google Account Strategist, Google Marketing Solutions
TTEC for GOOGLE
01.2020 - 01.2022
Senior Sales Executive, State of Arizona
COVAD COMMUNICATIONS
01.2006 - 01.2007
Residential Real Estate Agent, Realtor
JOPLIN REALTY
11.2003 - Current
Major Account Executive
QWEST COMMUNICATIONS
12.2000 - 08.2001
E-Business Consultant, Team Leader
PSINet, INC
04.2000 - 09.2000
Major Account Executive III
MCI WORLDCOM
03.1998 - 04.2000
Major Account Executive
AT&T WIRELESS
12.1996 - 03.1998
Senior Mailing/Copier Systems Representative
PITNEY BOWES
12.1992 - 09.1996
Bachelors Degree - Sociology/Psychology
UNIVERSITY OF WESTERN ONTARIO