Tobi M. Clark
Atlanta,GA
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
25
25
years of professional experience
Work History
General Manager
The Spot Sports Bar & Grill
Decatur, Georgia
07.2021 - Current
- Oversee daily operations to ensure business demands are met and customer satisfaction is enhanced.
- Analyzed transactions for accuracy and efficiency.
- Obtained applicable information to reconcile discrepancies and/or inconsistencies.
- Ability to listen to customers and staff and follow procedures to determine appropriate action for resolution.
- Team Leadership: Motivating and guiding team of five to thirty on a daily basis to optimise performance and meet business demands.
- Resource Management: Overseeing budgets, staff, and other resources to improve efficiency.
- Decision-Making: Making crucial choices that affect all departments, from marketing to customer service.
- Managed inventory control, optimizing supply chain processes to reduce costs.
- Collaborated with vendors to negotiate contracts, enhancing product offerings and pricing structures.
- Enhanced workplace culture through employee recognition programs and feedback mechanisms.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Financial Analyst
Excellus Health Plan Inc
Rochester, New York
04.2007 - 09.2021
- Provide financial analysis and reporting for management. Work with personnel to control and manage costs. Forecast performance against goals, plans and budgets. Bring a financial perspective to daily operations. Prepare and review month-end, quarterly and full-year forecast/reports up to and including: monthly financial close packages, quarterly management meeting presentations.
- Daily posting and balancing of premium payments.
- Researching balancing errors, along with transactional errors and correcting misapplied payments.
- Weekly monitoring of Treasury Check and Insufficient Funds Databases for accuracy and timeliness.
- Maintain Siebel and new group transaction processing for Treasury Operations.
- Disaster Recovery support for the team to ensure all processes can continue flawlessly.
- Work in production in tandem with the testing environment to ensure updates to software have not affected intellectual data collection of reports.
- P2P (Plan to Plan) Annual Attestation due to Medicare Compliance.
- Completed annual audit requests.
- Annual 1099 reconciliation.
- Collaborating with the contracting team on vendor RFP’s.
- Cross training existing staff and training new employees as part of their onboarding process.
- Coordinate monthly team luncheons to maintain morale and assist in our corporate Lifetime Way values.
- Completed CFO organized Leadership program training.
- Liaison for Long Term Care subsidiaries
- Assisted in the closing out process after the sale of our Medical Facilities
- Continued promotions due to development of skills and growth over my tenure as Excellus Health Plan, Inc.
- 2007 Cash Operations Specialist I
- 2009 Cash Operations Specialist II
- 2010 Cash Operations Specialist III
- 2011 Treasury Operations Analyst I
- 2018 Treasury Operations Analyst II
- 2019 Financial Analyst I
Hostess/Bartender
Windjammers Bar & Grill
Rochester, New York
04.2018 - 06.2021
- Adhere to CDC health regulatory mandates
- Covid 19 social distancing, masking guidelines and sanitation standards
- Oversee Customer Service Relations
- Run NYS Lotto machine
- Balance cash drawers nightly
- Stock as needed
Branch Supervisor
ESL Federal Credit Union
Rochester, New York
08.2001 - 12.2006
- Performed in-depth analysis of complicated banking transactions. Analyzed financial transactions, verified and evaluated data, and obtained applicable information to reconcile discrepancies and/or inconsistencies. Applied pertinent fiscal laws, regulations, precedent decisions, and procedures to determine appropriate action for resolution.
- Managed eight bank tellers ensuring compliance with established NCUA policies and guidelines
- Trained and developed employees on sales and developing rapport with members through coaching sessions and providing supporting documentation weekly, quarterly and annually
- Problem solved while delegating and empowering employees toward goal of personal performance and growth, while leading them to meet sales goals
- Performed surprise audits quarterly to ensure within NCUA guidelines
- Enforced audit, compliance and operational procedures
- Administrative duties, maintenance of employee performance appraisals and quarterly performance records
- Researched, investigated, and resolved balancing discrepancies
- Audited banking transactions to determine compliance with laws and regulations
- Scheduled, pay runs, and analyzed various financial system reports i.e.: daily activity reports, error/reject reports, status reports, discrepancy and mismatch reports, transaction reports, and ad hoc reports.
- Created monthly sales competitions to meet branch goals
- Assist branch manager and assistant branch manager in daily opening and closing procedures
- Conduct interviews for potential new recruits.
- Prepared staff schedule and coordinated with flex staff for vacation coverage.
- Notary services provided as needed.
Education
B.S. Business Administration -
SUNY Brockport
Rochester, New York12-1999
A.A.S. Biological Technology - undefined
Monroe Community College
Rochester, New York12-1997
Skills
- Vendor Management
- Staff Development
- Strategic thinking
- Time Management
- Adaptability
- MS Office
- Collaboration
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Inventory control
- Employee scheduling
Timeline
General Manager
The Spot Sports Bar & Grill
07.2021 - Current
Hostess/Bartender
Windjammers Bar & Grill
04.2018 - 06.2021
Financial Analyst
Excellus Health Plan Inc
04.2007 - 09.2021
Branch Supervisor
ESL Federal Credit Union
08.2001 - 12.2006
A.A.S. Biological Technology - undefined
Monroe Community College
B.S. Business Administration -
SUNY Brockport