TOBIANA BEAUVAIS
North Port,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Correctional Officer Sergeant
Charlotte Correctional Institution
09.2024 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
Correctional Officer
Charlotte Correctional Institution
08.2022 - 09.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Service Dispatcher
Stanley Black & Decker
12.2019 - 08.2022
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Reduced response times with effective scheduling and route optimization strategies.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Communicated with customers to provide delivery updates and resolution.
Production Technician
PGT Industries
02.2018 - 12.2019
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Contributed to a safe work environment by following safety guidelines and reporting potential hazards.
- Ensured high-quality glass products with thorough inspection and adherence to quality control standards.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Completed manual and visual inspections of glass pieces and final products.
Alarm Dispatcher
ALL AMERICAN MONITORING
01.2016 - 02.2018
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Enhanced security measures by consistently monitoring alarm systems and promptly reporting any irregularities.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel.
- Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Agent
Alaska Airlines
11.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Education
High School Diploma -
THE ACADEMY
Port Charlotte, FL05-2013
Skills
- De-escalation techniques
- Policy enforcement
- Problem-solving abilities
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Active listening
- Call center experience
- Live chat support
- Account updating
- Critical thinking
- Data entry
- Payment processing
- Typing speed
- Microsoft outlook
Timeline
Correctional Officer Sergeant
Charlotte Correctional Institution
09.2024 - Current
Correctional Officer
Charlotte Correctional Institution
08.2022 - 09.2024
Service Dispatcher
Stanley Black & Decker
12.2019 - 08.2022
Production Technician
PGT Industries
02.2018 - 12.2019
Alarm Dispatcher
ALL AMERICAN MONITORING
01.2016 - 02.2018
Customer Service Agent
Alaska Airlines
11.2014 - 01.2016
High School Diploma -
THE ACADEMY
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