Tobias Lopez Fernandez
Jacksonville
Summary
Driven professional with a proven track record at Yosemite Irrigation and Landscaping, enhancing customer satisfaction and team productivity through effective leadership and problem-solving skills. Skilled in client relationship management and multilingual communication (Spanish, Portuguese, Guarani, English), consistently exceeding performance targets. Demonstrates strong design creativity and a results-driven approach to staff management and training.
Overview
4
4
years of professional experience
Work History
Bartender
Palm Valley Outdoors Bar & Grill
03.2025 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Supervisor
Yosemite Irrigation and Landscaping
05.2022 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Bartender
Doubletree By Hilton
09.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Front Desk Agent
Hyatt Place
09.2022 - 03.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Team Lead
Club WYNDHAM
12.2021 - 05.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved interdepartmental collaboration by hosting monthly meetings with other departments focused on identifying areas for improvement in overall hotel operations.
- Supported front desk agents by stepping in when needed during high-volume periods or absences due to illness or vacation time-off requests.
- Managed room inventory effectively, minimizing overbooking situations and maximizing revenue opportunities.
- Resolved guest complaints with empathy and professionalism, resulting in increased customer loyalty.
- Assisted in staff recruitment, training, and scheduling to ensure optimal team performance and coverage during peak hours.
Call Center Sales Representative
Claro
05.2021 - 12.2021
- Utilized sales techniques to build customer interest and close sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Education
High School Diploma -
San Francisco De Asis
Villa Elisa, Paraguay11.2018
Skills
- Client Relationship Management
- Direct Sales
- Multilingual
- Training and mentoring
- Goal-Oriented
- Staff Management
- Design Creativity
- Hardworking and Responsible
- Problem solving ability
- Communication and listening
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Guarani
Native or Bilingual
English
Full Professional
Timeline
Bartender
Palm Valley Outdoors Bar & Grill
03.2025 - Current
Bartender
Doubletree By Hilton
09.2022 - 03.2023
Front Desk Agent
Hyatt Place
09.2022 - 03.2023
Supervisor
Yosemite Irrigation and Landscaping
05.2022 - 03.2025
Front Desk Team Lead
Club WYNDHAM
12.2021 - 05.2022
Call Center Sales Representative
Claro
05.2021 - 12.2021
High School Diploma -
San Francisco De Asis
Similar Profiles
Brooklyn O'ConnorBrooklyn O'Connor
Restaurant Hostess at Palm Valley Outdoors Bar & GrillRestaurant Hostess at Palm Valley Outdoors Bar & Grill
Gema ClarkGema Clark
Food Runner, Expo at Palm Valley Outdoors Bar & GrillFood Runner, Expo at Palm Valley Outdoors Bar & Grill
Luciano CutajLuciano Cutaj
Lead Line Cook at Palm Valley Fish CampLead Line Cook at Palm Valley Fish Camp