Summary
Overview
Work History
Education
Skills
Timeline

Tobin Tooley

Omaha,NE

Summary

Dynamic professional with a proven track record in enhancing client satisfaction and streamlining operations across roles at AT&T and other notable organizations. Excelled in customer service, complex problem-solving, and sales consultation, achieving significant improvements in client relationships and operational efficiency. Skilled in areas from team management to UX/UI design, always demonstrating versatility and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Sales Representative

AT&T
05.2023 - 10.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Selling products and services using solid arguments to prospective customers.
  • Performing cost-benefit analyses of existing and potential customers.
  • Maintaining positive business relationships to ensure future sales.

First Impressions Coordinator

Courtesy Autopark
05.2021 - 03.2023
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Maintaining proper communication and relationships with clients and correctly guiding them through the vehicle purchasing process.
  • Completing applications for clients to determine types of financing available to them.
  • Customer outreach via email and phone, and independently running the day-to-day at Courtesy's sister location, Alpine Auto, handling the care of 6+ vehicles.

COVID-19 Contact Tracer

Omaha Public School District
10.2020 - 03.2021
  • Reduced COVID-19 transmissions by initiating proper communication and providing proper guidance with staff and students that tested positive for, were exposed to, or were experiencing symptoms of COVID-19 in Omaha Public School District system via phone and e-mail.
  • Streamlined workflows by collaborating with fellow Contact Tracers and the Douglas Country Health Department to maintain a database of over 50,000 people.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.

Bank Services Specialist

Automated Systems Inc.
10.2019 - 03.2020
  • Processed and posted incoming ACH, Cash Letter, and ATM/ETF bank files to bank customers accounts, as well as internal files for posting, returning, or charging back transactions per bank’s request.
  • Received support requests from banks and provided appropriate support.
  • Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.

Client Support Manager

Awareity Inc.
05.2016 - 08.2019
  • Participated in strategic planning sessions to align support objectives with broader organizational goals and priorities.
  • Mentored junior support staff, fostering a culture of continuous improvement and professional growth.
  • Enhanced client satisfaction with timely and effective issue resolutions.

Assistant Manager

The Simon House Non-Profit
05.2015 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduling 15+ different volunteers' shifts, organizing food drives/deliveries, and general upkeep of store.

Education

Associate of Applied Science - Business

Southeast Community College, Lincoln, NE
05-2020

High School Diploma -

Scotus Central Catholic High School, Columbus, NE
05-2015

Skills

  • Customer service and relationship building
  • Complex problem-solving
  • UX/UI design
  • Sales consultation
  • Business and team management
  • Remote and on-site IT support
  • Versatile, adaptable, independent, and willing to fail in order to succeed

Timeline

Sales Representative - AT&T
05.2023 - 10.2024
First Impressions Coordinator - Courtesy Autopark
05.2021 - 03.2023
COVID-19 Contact Tracer - Omaha Public School District
10.2020 - 03.2021
Bank Services Specialist - Automated Systems Inc.
10.2019 - 03.2020
Client Support Manager - Awareity Inc.
05.2016 - 08.2019
Assistant Manager - The Simon House Non-Profit
05.2015 - 08.2015
Southeast Community College - Associate of Applied Science, Business
Scotus Central Catholic High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Tobin Tooley