Toby Austin
Case Manager
Crystal Lake,IL
Summary
Dynamic Case Manager with a proven track record at Southside Center of Hope, excelling in client relations and resource coordination. Skilled in conducting eligibility assessments and developing tailored care plans, I effectively advocate for clients' rights, enhancing their engagement and satisfaction in services. Strong communicator and team collaborator, dedicated to impactful outcomes.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Community outreach to include education on overdose prevention including Narcan training. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Case Manager Coordinator
Hedwig House
09.2017 - 08.2022
- Analyzed problems and worked with teams to develop solutions
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Interacted with customers by phone, email, or in-person to provide information
- Sorted and organized files, spreadsheets, and reports
- Explored new technologies and approaches to streamline processes
- Prepared project presentations and reports to assist senior staff
- Presented findings from program evaluations at conferences, showcasing innovative approaches to drug and alcohol prevention within the field.
- Collaborated with local organizations to enhance support networks for individuals struggling with substance abuse.
- Served as a resource person for families seeking guidance on addressing substance abuse issues within their households.
- Led workshops on stress management techniques, helping individuals develop healthier coping mechanisms as an alternative to substance use.
Volunteer
St.Hedwig Haus
05.2016 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Used strong interpersonal communication skills to convey information to others.
Case Manager
Southside Center of Hope
10.2022 - 05.2025
- Coordinated client service plans, ensuring alignment with individual needs and available resources.
- Conducted comprehensive assessments to determine eligibility for services and identify support requirements.
- Developed effective relationships with community organizations to enhance resource availability for clients.
- Monitored client progress, adjusting care plans as necessary to address changing circumstances and needs.
- Advocated for clients' rights and access to services, enhancing overall satisfaction and engagement in care processes.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
Deli Associate
Huck's Gas Station
06.2021 - 06.2022
- Provided support to social service clients in navigating available resources.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Bachelor of Science - Family And Community Services
Eastern Illinois University
Charleston, IL05.2022
Skills
- Client Relations Strength
- Verbal and Written Communication
- Team Collaboration
- Resource Coordination
- Eligibility Assessments
- Learning Strategies
- Case Planning and Management
- Multitasking and Organization
- Conflict Resolution
- Operational Standards
- Project Oversight
- Event Planning
- Familiar with HMIS
- Team Player
- Team leader
Accomplishments
- Achieved nonprofit organization In the Company of Sisters(ICS) through effectively helping with St. Hedwig house.
- Collaborated with ICS and a team of 4 in the developing workshops for the community with Movie Night Events. A program called (Kids and A Movie).
- In the Company of Sisters "Stepping With Stars" for Seniors
Timeline
Case Manager
Southside Center of Hope
10.2022 - 05.2025
Deli Associate
Huck's Gas Station
06.2021 - 06.2022
Case Manager Coordinator
Hedwig House
09.2017 - 08.2022
Volunteer
St.Hedwig Haus
05.2016 - 08.2022
Bachelor of Science - Family And Community Services
Eastern Illinois University