Dynamic safety and security leader with a proven track record at Indianapolis Zoo, enhancing guest experience through personal contact with staff and guests, and reducing workplace accidents through comprehensive training and advanced access control systems. Expert in emergency management and physical security, fostering a culture of safety awareness while mentoring teams to achieve high performance and operational excellence.
Supervised the Security Manager and 16 person Security Team.
Supervised the Safety Manager and Zoo Safety program.
Addressed Guest complaints personally to arrive at a satisfactory resolution.