Toby Canales
BMW of North Haven
Meriden,CT
9
years of professional experience
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Work History
Sales Consultant
3 Months- Built rapport with customers, assessed vehicle needs, and matched features to purchasing goals.
- Presented BMW model lineups, technology, and performance options during consultations and test drives.
- Guided buyers through financing, leasing, and trade-in discussions with clear product and pricing explanations.
- Managed CRM follow-up, maintaining timely outreach and accurate prospect records.
- Collaborated with sales and finance teams to resolve objections and finalize deals efficiently.
- Maintained deep product knowledge across inventory, incentives, and manufacturer updates.
- Mentored newer consultants on customer engagement, process consistency, and closing techniques.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Consultant
2 Years 1 Month- Produced sales documents, finalized deals and filed records.
- Generated leads through cold calling, networking, and referrals.
- Generated daily reports on sales activities for management review.
- Worked with fellow sales team members to achieve group targets.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Sales Consultant
1 Year 1 Month- Participated in regular training sessions on new products, services, and industry trends.
- Generated leads through cold calling, networking, and referrals.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed cold calls to prospective customers to introduce company offerings.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Addressed customer questions and concerns regarding products and services.
Maintenance Manager
4 Years 5 Months- Oversaw daily maintenance operations, ensuring facility readiness and safety standards compliance.
- Implemented preventive maintenance schedules, significantly reducing equipment downtime and repair costs.
- Trained and mentored maintenance staff, enhancing team performance and operational efficiency.
- Coordinated vendor relationships for supplies and services, optimizing procurement processes for facility needs.
Education
High School Diploma
Skills
Product knowledge
Sales strategy
Networking skills
Effective communication
Problem solving
Negotiation skills
Time management
Sales documentation
Customer relationship management
Timeline
Sales Consultant
BMW of North Haven
07.2026 - 10.2026Read More
Sales Consultant
Toyota of Wallingford
03.2023 - 04.2025Read More
Sales Consultant
Executive Chevrolet
01.2022 - 02.2023Read More
Maintenance Manager
Meriden Ymca
04.2018 - 09.2022Read More
Cheshire Academy
High School Diploma
Read More