Toby Ditterline
Independence,MO
Summary
Accomplished Table Games Manager with a proven track record at Bally's Kansas City, enhancing staff competencies and guest experience through innovative training programs and strategic market analysis. Expert in financial reporting and fostering strong team communication, I excel in optimizing operations and driving engagement. My professionalism and ethical approach underpin all achievements.
Capable Shift Managerwith comprehensive background managing table games and ensuring smooth casino operations. Successfully led teams in providing exceptional guest experiences while maintaining compliance with gaming regulations. Demonstrated proficiency in conflict resolution and staff training.
Overview
20
20
years of professional experience
Work History
Table Games Manager
Bally's Kansas City
11.2023 - Current
- Implemented effective staff training programs, resulting in highly skilled and knowledgeable employees.
- Fostered a culture of continuous learning among staff members by offering ongoing training opportunities.
- Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
- Analyzed market trends to inform promotional strategies aimed at attracting new players to the casino floor.
Pit Manager
Isle of Capri Casino
01.2005 - 11.2023
- Optimized table game layouts based on customer preferences and market trends, driving increased player engagement levels.
- Streamlined operations by conducting regular audits of gaming equipment, identifying areas for improvement or repair.
- Optimized staffing levels during peak hours, adjusting as needed to maintain exceptional customer service standards.
- Established strong relationships with vendors, negotiating contracts and ensuring timely delivery of gaming supplies and equipment.
Education
Microsoft Access And Excel - Computer And Information Systems
New Horizons Computer
Overland Park, KSSkills
- Strong communication skills
- Financial reporting and analysis
- Employee training and development
- Professionalism and ethics
Timeline
Table Games Manager
Bally's Kansas City
11.2023 - Current
Pit Manager
Isle of Capri Casino
01.2005 - 11.2023
Microsoft Access And Excel - Computer And Information Systems
New Horizons Computer
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