TOBY GRINNEN
Jacksonville,FL
Summary
Forthcoming college graduate with proficiency in accounting principles, client account maintenance, and data collection. Air Force Veteran with years of supervisory experience ensuring team members perform tasks timely and in organized manner. Skilled at task assignment, training employees, providing constructive feedback, and implementing company procedures. Excellent communication and listening skills. Able to provide leadership and vision, helping drive teams to meet goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in finance industry.
Overview
15
15
years of professional experience
Work History
Builder Service Representative
Banko Overhead Doors
Tampa, FL
02.2020 - Current
- Maintains account information for high volume clients such as Pulte Homes, Adams Homes, and Highland homes.
- Keys more than 50 installation or warranty orders per day to ensure timely processing
- Schedules all warranty work for assigned developer accounts
- Requests and processes purchase orders to chargeable work
- Communicates priorities, ETA requests, and other crucial information to technicians and installers
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Surpass performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Base Defense Operations Center Controller
United States Air Force
, FL
12.2017 - 01.2020
- Operates Base Defense Operations Center, records all incidents and security activities, and directs forces
- Accomplished/reviewed all criminal reports; responsible for administration, disposition and security of all inmates
- Managed department credit card records for business travel; decreased late/corrected items by 95%, ensured co-worker's travel documents were ready
- Certified department trainer and filled in training gap with demos/classes, conducted 200 hours of training in 2018-19
- Provided leadership, instruction and supervision of 10 personnel
- Earned a 96% on Quality Control evaluation
Alarm Monitor
United States Air Force
, FL
01.2017 - 12.2017
- Analyzed information derived from calls to determine dispatch priority
- Monitored multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity
- Trained five new employees on different dispatching procedures and methods
- Provided leadership and supervision to 7 department personnel
- Earned a 93% on Quality Control evaluation on position
Installation Patrolman • United States Air Force
, FL
12.2015 - 01.2017
- Responded to alarm activations, major accidents, 911 and in-flight emergencies and acts as initial on-scene commander
- Provided external and internal supervision of personnel conducting base security
- Earned 98% on Quality Control evaluation
- Completed trainer course that enhanced record management knowledge/proficiency
- Awarded Air Force Achievement Medal for outstanding performance that helped organization earn 2016 Best Security Forces Unit award
Installation Entry Controller
United States Air Force
, FL
01.2013 - 12.2015
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
Customer Sales Representative
Blair Corporation
Warren, PA
01.2011 - 12.2012
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Deli Clerk
Shurfine International Inc
Warren, PA
06.2009 - 12.2012
- Handled busy, fast-paced situations and customers with relative ease while remaining professional and calm
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
Education
Bachelor of Arts - Accounting
Keiser University
Tampa, FL 08.2023
Criminology
Community College of The Air Force
Indiana University of Pennsylvania
Criminal Justice
Some College
Skills
- Data Entry and Maintenance
- Customer Account Management
- Call center operations background
- Administering databases
- Multiple courses in accounting, leadership, and training
- Proficient in MS Suite
- Team communication
- Building Customer Trust and Loyalty
Timeline
Builder Service Representative
Banko Overhead Doors
02.2020 - Current
Base Defense Operations Center Controller
United States Air Force
12.2017 - 01.2020
Alarm Monitor
United States Air Force
01.2017 - 12.2017
Installation Patrolman • United States Air Force
12.2015 - 01.2017
Installation Entry Controller
United States Air Force
01.2013 - 12.2015
Customer Sales Representative
Blair Corporation
01.2011 - 12.2012
Deli Clerk
Shurfine International Inc
06.2009 - 12.2012
Bachelor of Arts - Accounting
Keiser University
Criminology
Community College of The Air Force
Indiana University of Pennsylvania
Criminal Justice
Some College