Toby Schoon
North Liberty,IA
Summary
Energetic, customer-focused employee with experience in the food service industry. Skilled at producing exceptional, memorable customer experiences with an approachable and friendly demeanor.
Overview
2
2
years of professional experience
Work History
Pay Station Clerk
Hy-Vee Market Grille
North Liberty, IA
08.2024 - Current
- Maintaining a clean environment by clearing and wiping down tables, sweeping floors, and taking out the trash.
- Serving customers food, whether it be taking orders, bringing out plates, or serving them directly via the hot case.
- Assisting customers with inquiries and complaints in a professional manner.
- Completing a variety of miscellaneous tasks, such as filling chip bags, completing online orders, polishing silverware, and making intercom announcements.
- Problem-solving with staff and customers to fulfill their individual needs, such as price-matching for customers who were overcharged, or refilling cleaning chemicals.
- Answered phones in a courteous manner while providing excellent customer service.
Host
Andale Cantina
North Liberty, IA
07.2023 - 07.2024
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained a clean environment for guests by clearing and wiping tables, sweeping floors, and wiping menus.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Liberty High School
North Liberty, IA05-2026
Skills
- Customer satisfaction and communication
- Relationship building
- Public speaking
- Problem solving
- Learning and adapting quickly
- Handling money responsibly and accurately
Affiliations
- Member of the high school JV bowling team
- 3 year Iowa All-state choir member
- Section leader in an award-winning show choir
- Member of the nationally recognized varsity jazz choir for numerous years
- Leadership team member of a >200 member marching band
Accomplishments
- 3 year Iowa All-state choir member
- Performed at the Jazz Education Network conference in New Orleans, LA in 2024
Timeline
Pay Station Clerk
Hy-Vee Market Grille
08.2024 - Current
Host
Andale Cantina
07.2023 - 07.2024
High School Diploma -
Liberty High School