Tobyn Hernandez
Pasco
Summary
Professional in retail sector with keen focus on delivering excellent customer experiences and maintaining store standards. Proven ability to thrive in fast-paced environments while collaborating with team members to achieve business goals. Reliable and adaptable, with strong communication and multitasking skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Associate
Grocery Outlet Bargain Market
Pasco, WA
06.2024 - 05.2025
- Maintained cleanliness and organization of sales floor, ensuring compliance with store standards.
- Operated cash register efficiently, processing transactions accurately to minimize wait times.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Security Officer
First Coast Security Services
Hermiston, OR
01.2023 - 06.2024
- Monitored premises to ensure safety and security for personnel and property.
- Collaborated with law enforcement during incidents, providing detailed reports and support.
- Enforced access control procedures, verifying identities of visitors and employees.
- Trained new staff on security protocols and emergency response procedures.
Manager in Charge
Popeyes
Pasco, WA
06.2022 - 09.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Monitored performance metrics, identifying areas for improvement in service delivery.
Education
GED -
Chiawana High School
Pasco, WASkills
- Customer service
- Time management
- Product restocking
- Incident reporting
- Detail-oriented
- Compliance monitoring
- Motivation techniques
Certification
- CPR Certification, American Red Cross - 2023-2025
- DPPST Certification, Oregon State - 2023-2025
- ServSafe Food Protection Manager Certification 2022
- ServSafe Unconscious Bias Course 2022
- Washington Food Handlers Card 2019-2025
Timeline
Front End Associate
Grocery Outlet Bargain Market
06.2024 - 05.2025
Security Officer
First Coast Security Services
01.2023 - 06.2024
Manager in Charge
Popeyes
06.2022 - 09.2023
GED -
Chiawana High School