Toccara Mcgill
Fort Lauderdale
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Customer Service Manager
CNS consulting
Miramar
01.2016 - Current
- Managed customer inquiries and resolved issues efficiently.
- Trained and mentored team members on service protocols.
- Developed and implemented improved customer service processes.
Customer Service Representative
BG solutions
Fort Lauderdale
08.2005 - 08.2015
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and handled returns efficiently.
- Maintained accurate customer records in the database.
Education
Associate of Arts -
Kaiser University
Fort Lauderdale , FL 04.2013 - 08.2015
Skills
- Customer relationship management
- Service process development
- Team leadership
- Customer issue resolution
Timeline
Assistant Customer Service Manager
CNS consulting
01.2016 - Current
Associate of Arts -
Kaiser University
04.2013 - 08.2015
Customer Service Representative
BG solutions
08.2005 - 08.2015