Summary
Overview
Work History
Education
Skills
Timeline
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Dolores Mooney

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Full knowledge and experience of using Microsoft Word, Microsoft Excel, Teams, Zoom, Google Docs, and Microsoft Outlook.

Overview

8
8
years of professional experience

Work History

Assistant Customer Service Manager

Cloverland Farms Dairy
Baltimore
06.2024 - Current
  • Data entry
  • Online order downloads
  • Printing delivery driver route tickets
  • Daily response to incoming and outgoing emails
  • Settling customer disputes efficiently and effectively
  • Assisted in managing customer inquiries and resolving issues effectively.

Customer Service Representative

Montgomery Irrigation
Jessup
08.2022 - 05.2024
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and managed inventory for timely product availability.
  • Handle high volume of 100+ incoming calls

  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Service Coordinator

IronShore Contracting
Baltimore
08.2018 - 06.2022
  • Managed documentation for service requests and customer interactions.
  • Coordinated service schedules and appointments with clients.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Provided customer service to ensure client satisfaction.
  • Provided timely feedback to management on service failures and customer concerns.
  • Maintained accurate records of services provided for each client.

Education

Arbor Academy
Baltimore, Maryland

Skills

  • Data entry
  • Order management
  • Customer relationship management
  • Inventory management
  • Service coordination
  • Quality assurance

Timeline

Assistant Customer Service Manager

Cloverland Farms Dairy
06.2024 - Current

Customer Service Representative

Montgomery Irrigation
08.2022 - 05.2024

Service Coordinator

IronShore Contracting
08.2018 - 06.2022

Arbor Academy
Dolores Mooney