Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Toccara Ned

West Memphis,AR
Toccara Ned

Summary

Hard-working, dependable, driven Ramp Agent willing to learn & train. Dedicated to any position I hold, fast learning & love teamwork. Also, able to work very well alone & complete tasks timely enough to assist others. Have previously provided exceptional customer service, handling money, & training customer service associates. Positive mindset, open to new & innovative ideas for companies & management.

Overview

18
years of professional experience

Work History

UPS
Memphis , TN

Ramp Agent
06.2017 - Current

Job overview

  • My role as a ramp agent at UPS is to check & verify the manifest, locks, & containers of aircraft cargo to be shipped.
  • Communicate effectively with ground crew members to ensure smooth operation of flights.
  • Communicate effectively with ground supervisors of any issues pertaining to cargo being shipped.

Valvoline Instant Oil Change
Cordova , TN

Customer Service Associate Team Leader
12.2019 - 05.2021

Job overview

  • Managed and monitored customer service team performance to ensure adherence to quality standards.
  • Provided guidance, mentoring and training for new customer service associates.
  • Ensured the successful resolution of customer inquiries in a timely manner.

Shelby County Sheriff's Office
Memphis, TN

Corrections Officer
09.2007 - 04.2017

Job overview

  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
  • Maintained hourly logs of activities in designated areas.

Education

Concorde Career College
Memphis, TN

from Massage Therapy
07-2018

University Overview

  • Essential Sciences for Therapeutic Massage, Trail Guide to The Body, Introduction to Touch
  • The use of muscle manipulation to relax & provide relief for the body.
  • Assist in regulating blood flow throughout the body.

Middle College High School
Memphis, TN

High School Diploma
05-2000

Skills

  • Hazardous Materials
  • Ramp Checklist Completion
  • Live Cargo Handling
  • Arrival/Departure Procedures
  • Maintaining Logs, Proper Labeling
  • Exceptional Customer Service
  • Money Handling
  • Team Leadership
  • Problem-Solving
  • Security Processes
  • Vehicle Operation
  • New Agent Training
  • Dependable and Responsible

Timeline

Customer Service Associate Team Leader

Valvoline Instant Oil Change
12.2019 - 05.2021

Ramp Agent

UPS
06.2017 - Current

Corrections Officer

Shelby County Sheriff's Office
09.2007 - 04.2017

Concorde Career College

from Massage Therapy

Middle College High School

High School Diploma

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Toccara Ned