TOCHI CANTALEJO
Summary
Results-driven Operations Lead with a focus on creating effective environments. Specializes in empowering individuals with developmental and intellectual disabilities to attain workplace independence. Drives team success and aligns organizational objectives through quality work and superior service.
Overview
8
8
years of professional experience
Work History
Job Coach & Operations Lead
Community Resources
04.2024 - Current
- Delivered PREVOC and SEMP services, supporting individuals with IDDs in achieving competitive, integrated employment.
- Provided on-site job coaching, workplace training, and long-term employment supports to promote retention and independence.
- Conducted Discovery assessments to identify participants’ strengths, interests, transferable skills, and ideal work environments.
- Developed customized resumes and cover letters; assisted participants with internship applications, job searches, and placement processes to enhance employment readiness.
- Collaborated closely with supervisors, care managers, advocates, and family members to ensure coordinated, person-centered planning and goal alignment.
- Established partnerships and networked with local businesses, creating employment and volunteer opportunities that aligned with participants' goals.
- Built and managed all aspects of Greenhouse Café operations, from initial setup through daily oversight.
- Oversaw inventory management, supply ordering, scheduling, and workflow optimization to ensure operational efficiency and support program objectives.
Assistant Residential Manager
Community Resources
04.2023 - 04.2024
- Supervised staff to deliver quality, person-centered care.
- Managed daily routines to maintain compliance with safety standards.
- Assisted in daily operations of residential facilities for diverse communities.
- Coordinated staff schedules to ensure adequate coverage and support.
- Facilitated communication between residents and management to address concerns.
Medical Assistant & Front Desk
GoHealth / ProHealth Urgent Care
11.2021 - 04.2023
- Conducted patient intake, recorded vital signs, and provided clinical support.
- Coordinated scheduling, billing, and insurance claims to streamline front-office operations.
- Optimized front-office workflows to improve patient experience.
Assistant Director Coordinator
SI Adult Day Care
01.2018 - 04.2023
- Coordinated daily programs and therapeutic activities, enhancing engagement for older adults.
- Established safe environments through structured activities, promoting well-being for older adults.
Direct Support Professional
On Your Mark
09.2019 - 02.2023
- Organized community outings to build skills for individuals with disabilities.
- Promoted independence while adhering to health and safety protocols.
- Assisted individuals with daily living activities and personal care.
- Developed and maintained positive relationships with clients and families.
- Implemented individualized support plans to meet client needs.
Education
Associate - Occupational Studies, Allied Health
Saint Paul's School of Nursing
Staten Island, NYEMT -
Training Institute For Medical Emergencies & Rescue
Staten Island, NYNYC Food Protection Certified -
NYC Health Academy
New York, NYOPWDD Innovations Resources -
Eleversity
New York, NYSkills
Leadership & Project Management Employment Services & Job Coaching Discovery & Person-Centered Planning Caseload & Workflow Management Clinical & Administrative Support (Medical Software, ICD-10/CPT, Patient Intake) Data Collection & Documentation Community & Employer Networking Training & Skill Development
- Job development
- Job placement
- Resume writing
- Client Advocacy
Languages
English, Bisaya, Tagalog, Spanish
Leadership And Guest Appearances
- Search Chairperson, Filipino Social Club of NY, 2024-2025
- Guest Judge: Miss Philippines 2022, Battles of the Barrios 2022, PIDC Inc., 2023, Miss Philippines-America 2025 & 2026
Timeline
Job Coach & Operations Lead
Community Resources
04.2024 - Current
Assistant Residential Manager
Community Resources
04.2023 - 04.2024
Medical Assistant & Front Desk
GoHealth / ProHealth Urgent Care
11.2021 - 04.2023
Direct Support Professional
On Your Mark
09.2019 - 02.2023
Assistant Director Coordinator
SI Adult Day Care
01.2018 - 04.2023
Associate - Occupational Studies, Allied Health
Saint Paul's School of Nursing
EMT -
Training Institute For Medical Emergencies & Rescue
NYC Food Protection Certified -
NYC Health Academy
OPWDD Innovations Resources -
Eleversity