TODD ACKERMAN
Waterloo
Summary
22 years of management in both retail and service environments. 10 years experience working with people with developmental disabilities.
Professional leader with strong background in supervising and coordinating teams to achieve optimal performance and results. Adept at fostering collaboration, resolving conflicts, and adapting to changing priorities. Skilled in operational management, employee development, and process improvement. Known for reliability, effective communication, and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Supervisor
Hillside Children's Center
04.2024 - 03.2025
- Recognized as an effective leader who consistently met or exceeded departmental goals and objectives through strategic planning and execution.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Improved unit efficiency by streamlining processes and implementing new management strategies.
- Boosted employee engagement levels through regular staff meetings, transparent communication, and recognition programs.
Direct Support Professional
Finger Lakes DDSO
11.2015 - 10.2024
- Personal care for people with developmental disabilities
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Residential Manager
Ontario ARC
10.2023 - 09.2024
- Personal care for folk with developmental disabilities
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
General Manager
Advance Auto Parts
04.2013 - 10.2014
- All aspects of day to day management of a retail location
Education
Some college - Marketing
Alfred State College
Alfred, NY06.1992
High school diploma - Marketing
Canandaigua Academy
06.1991
Skills
- Retail Management
- Sales Management
- Developmental Disabilities Experience
- Store Management Experience
- Marketing
- Meal Preparation
- Medication Administration
- Autism Experience
- Caregiving
- Recruiting
- Payroll
- Merchandising
- Account Management
- Market Research
- Home Care
- Microsoft Office
- Research
- Mentoring
- Team management
- Industry expertise
- Employee engagement
- Medication monitoring
- Documentation review
- Behavioral management
- Operations management
- Staff training
- Staff scheduling
- Policy implementation
- Staff development
- Sales management
- Workforce planning
- Assignment delegation
- Regulatory compliance
- Expense management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Organizational skills
- Team leadership
- Effective communication
Certification
- CPR Certification
- First Aid Certification
Timeline
Unit Supervisor
Hillside Children's Center
04.2024 - 03.2025
Residential Manager
Ontario ARC
10.2023 - 09.2024
Direct Support Professional
Finger Lakes DDSO
11.2015 - 10.2024
General Manager
Advance Auto Parts
04.2013 - 10.2014
High school diploma - Marketing
Canandaigua Academy
Some college - Marketing
Alfred State College
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