Marcella Medina
Porterville
Summary
Professional leader with strong background in supervising and coordinating teams to achieve optimal performance and results. Adept at fostering collaboration, resolving conflicts, and adapting to changing priorities. Skilled in operational management, employee development, and process improvement. Known for reliability, effective communication, and results-driven approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Unit Supervisor
Porterville Developmental Center
11.2015 - 12.2024
- Supervised daily operations, ensuring compliance with regulatory standards and safety protocols.
- Developed training programs to enhance staff performance and service delivery.
- Implemented quality assurance measures, improving resident care outcomes significantly.
- Coordinated interdisciplinary team meetings to streamline communication and decision-making processes.
- Led performance evaluations, providing constructive feedback to foster professional growth among staff.
- Analyzed operational data to identify trends and implement process improvements effectively.
- Facilitated conflict resolution among staff, promoting a collaborative work environment for enhanced morale.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Facilitated ongoing professional development opportunities for team members, fostering an environment of growth and learning within the unit.
- Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
- Logged maintenance request details with plant problem and date of referral to monitor resolution of work order.
- Responded to client's grievances and conducted investigations for research and resolution of complaints.
- Verified employee performance with review of completed work assignments and techniques.
- Improved unit efficiency by streamlining processes and implementing new management strategies.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
Senior Psychiatric Technician
Porterville Developmental Center
08.2005 - 10.2015
- Supervised daily care and support for individuals with developmental disabilities.
- Implemented behavioral intervention strategies to enhance client engagement and well-being.
- Trained and mentored staff in therapeutic techniques and safety protocols.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Ensured compliance with regulatory standards and quality assurance measures in client care.
- Participated in continuing education opportunities to stay current on industry trends and broaden skillset for improved client care delivery.
- Mentored newer psychiatric technicians in best practices for compassionate care provision, contributing to a positive work culture within the facility.
- Supported clients'' recovery process by conducting group therapy sessions focused on mental health education, coping skills, and self awareness.
- Reduced crisis situations through effective communication and de-escalation techniques.
- Assisted psychiatrists with medication administration, ensuring accuracy and timeliness for optimal patient outcomes.
- Offered emotional support to family members of psychiatric patients, providing education on diagnoses, medications, and available resources.
- Promoted a safe and therapeutic environment through consistent monitoring of clients and adherence to facility policies and procedures.
- Managed crises effectively using nonviolent intervention techniques when necessary to ensure the safety of all involved parties.
- Treated clients and families with respect and dignity.
- Charted on each client daily.
Psychiatric Technician
Porterville Developmental Center
08.2002 - 07.2005
- Monitored client behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted in implementing individualized care plans to support client development and rehabilitation objectives.
- Conducted assessments of client progress, documenting changes and reporting findings to healthcare professionals.
- Led crisis intervention initiatives, utilizing de-escalation techniques to manage challenging behaviors effectively.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse client populations through empathetic listening skills, helping them feel heard and understood.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of client progress, facilitating effective communication among healthcare team members.
- Observed clients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Took and monitored vital signs, administered medications, and managed client behavior.
- Assisted psychiatrists in administering medications, ensuring accurate dosages and monitoring side effects for optimal efficacy.
- Counseled and mentored clients on substance use and life choices.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
Psychiatric Technician Assistant
Porterville Developmental Center
04.1999 - 07.2002
- Assisted in daily client care, ensuring safety and comfort of individuals within psychiatric facilities.
- Monitored behavioral patterns, documenting changes to support treatment plans and enhance client outcomes.
- Collaborated with multidisciplinary teams to develop individualized care strategies for clients.
- Implemented therapeutic activities that promoted emotional and cognitive development among clients.
- Contributed to a safe and therapeutic environment by promptly addressing any behavioral issues or concerns.
- Maintained strict confidentiality regarding sensitive client information, adhering to HIPAA guidelines at all times.
- Provided compassionate care for clients experiencing mental health crises, utilizing de-escalation techniques when necessary.
- Assisted in the implementation of crisis intervention measures during high-stress situations involving aggressive behaviors or self-harm risks.
- Conducted regular room checks to maintain cleanliness standards and ensure a comfortable living environment for patients.
- Implemented creative strategies to engage clients during recreation activities, promoting socialization skills and cognitive stimulation.
Education
Certificate of Technical Studies - Psychiatric Technician
Porterville College
Porterville, CA05-2002
Skills
- Team management
- Mentoring
- Industry expertise
- Employee engagement
- Medication monitoring
- Infection control
- Behavioral management
- Documentation review
- Operations management
- Staff training
- Safety enforcement
- Staff development
- Staff scheduling
- Policy implementation
- Records management
- Healthcare facility management
- Emergency procedures expertise
- Report preparation
- Regulatory compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Employee supervision
- Self motivation
- Analytical thinking
- Conflict resolution
- Scheduling and calendar management
- Goal setting
- Risk assessment
- Professionalism
- Administrative procedures
- Staff development and training
- Time management abilities
- Quality assurance
Accomplishments
- Achieved recognition through effectively running a medical unit which consisted of medically fragile clients which could not be housed in other units that housed more behaviorally challenged clients for their safety. During this time, my team was able to care for clients that were severely diabetic, had kidney failure, cancer stricken and some with heart diseases. There were other medical needs that met the criteria of our services, such as various seizure disorders, ambulatory complications, incontinence and colostomy care. Basic activities of daily living such as bathing, dressing and feeding were also taken into consideration. The unit itself required physical modifications to best fit the needs of these individuals to assist them in their living spaces.
Certification
Psychiatric Technician License PT 31462 is
current and active.
Languages
Spanish
Native or Bilingual
Interests
- Historical Exploration
- Adventure Travel
- Road Trips
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Enjoy dining out and going to the movies
- Enjoy spending time with both family and friends
I have been recognized with Superior Accomplishment Awards while employed at PDC.
I was recognized by my program director for the implementation of group therapies that included the clients we served in promoting problem solving through their personal and social growth by allowing them to learn to take initiative by running the group session themselves and being able to describe to visitors what the topic of the group session being conducted was about. Clients with low self - esteem gained confidence in themselves to be able to initiate conversation and keep the group responding.
Timeline
Unit Supervisor
Porterville Developmental Center
11.2015 - 12.2024
Senior Psychiatric Technician
Porterville Developmental Center
08.2005 - 10.2015
Psychiatric Technician
Porterville Developmental Center
08.2002 - 07.2005
Psychiatric Technician Assistant
Porterville Developmental Center
04.1999 - 07.2002
Certificate of Technical Studies - Psychiatric Technician
Porterville College