Todd A Raffensperger
Elizabethtown,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Recent retiree looking for part-time employment in a friendly, positive work environment.
Overview
31
31
years of professional experience
Work History
Convention Worker (volunteer)
HMGS
Lancaster, PA
07.2019 - Current
- Worked closely with other staff members to ensure smooth operations during conventions.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Assisted in setting up and tearing down of event equipment.
- Collaborated with other volunteers to create a positive work environment.
Gallery Guide
AACA Museum
Hershey, PA
07.2003 - 11.2019
- Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
- Answered questions from visitors regarding admission prices, hours, events.
- Educated and shared natural, geological and cultural history through story-telling.
- Assisted in maintaining the cleanliness of the museum premises throughout opening hours.
Clerk II
DCNR
Harrisburg, PA
08.1993 - 04.2018
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed sales transactions to prevent long customer wait times.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered telephones, directed calls, and took messages.
Education
Master of Arts - Humanities
Pennsylvania State University, Capital Campus
Middletown, PA12-2001
Bachelor of Arts - International Affairs
George Washington University, The
Washington, DC06-1992
High School Diploma -
Elizabethtown Area Senior High School
Elizabethtown, PA06-1988
Skills
- 25 years of customer service experience
- Team player
- Excellent Research and Writing skills
- Microsoft Word
- Social Media Platforms
- Microsoft Outlook
Timeline
Convention Worker (volunteer)
HMGS
07.2019 - Current
Gallery Guide
AACA Museum
07.2003 - 11.2019
Clerk II
DCNR
08.1993 - 04.2018
Master of Arts - Humanities
Pennsylvania State University, Capital Campus
Bachelor of Arts - International Affairs
George Washington University, The
High School Diploma -
Elizabethtown Area Senior High School
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