Todd Bailey
Lake Stevens
Summary
Experienced and successful service industry operations management professional. Adept at leading teams with a positive influence on others. Proven consistency in operations exceeding company targets. Leading by growing sales and profits while creating a caring culture.
Overview
23
23
years of professional experience
Work History
Director of Operations/Leadership Development
Chick-fil-A
11.2020 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Implemented CFA systems for FOH/BOH to assure accountability of Standards resulting in Operational Excellence, enhanced customer experience and sales/profit to a symbol of success level.
- Worked alongside the Operator and Director Team to set clear direction for Team members.
- Created and developed a culture for growth opportunities toward future leaders. Created a Team Lead training system.
Director of Operations
76 Trestle Station/Pioneer Station
11.2015 - 08.2020
- Facilitated grand opening Trestle Station - May 25, 2016
- Increased overall store sales by 20% annually
- Improved deli sales by 25% each year for 4 consecutive years
- 2019 Achieved revenue of over 7 million
- Directed recruitment, training and staff development
- Successfully increased employee retention by creating a positive work environment
- 70% of original hires averaged 3 years retention
- Supported and catered to businesses and organizations in the local community
- Assured merchandising compliance
- Ensured store was prepared for all internal audits, inspections, mystery shoppers and consistently achieved excellent scores
General Manager
Panera Bread
03.2014 - 11.2015
- Hired as G.M to operate and oversee a brand new cafe from ground up
- Rated high performing General Manager considered for D.M
- Promotion
- Increased sales exceeding company standards
Multi Unit Manager
Krispy Kreme
02.2002 - 03.2014
- Supported and facilitated four grand openings
- Received promotion from General Manager to Multi Unit Manager
- Meeting and exceeding all company standards
Education
Edmonds Community College
Edmonds, WABBA - Educational Studies
Western Washington University
Bellingham, WASkills
- Executive Team Leadership
- Budgeting and Finance
- Inventory-Product Controls
- Team Liason
- Customer-Vendor Relations
- Property Management
- Market Analysis
- Strong Verbal Communication
- Human Resources
- Building Culture
Timeline
Director of Operations/Leadership Development
Chick-fil-A
11.2020 - Current
Director of Operations
76 Trestle Station/Pioneer Station
11.2015 - 08.2020
General Manager
Panera Bread
03.2014 - 11.2015
Multi Unit Manager
Krispy Kreme
02.2002 - 03.2014
Edmonds Community College
BBA - Educational Studies
Western Washington University
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