Todd Beckmann
Troon Golf
Scottsdale,AZ
1
Certification
19
Years of experience
Dynamic Guest Service Manager with a proven track record in enhancing guest satisfaction and streamlining operations. Expertise in staff training and exceptional communication drives consistent, high-quality customer experiences.
Work History
Guest Service Manager
14 Years 7 Months- Enhanced member and guest satisfaction through personalized service and effective problem resolution.
- Managed daily operations of valet, cart fleet, and driving range ensuring compliance with company standards and policies.
- Trained and mentored staff to deliver exceptional member and guest services.
Chauffeur
3 Years 5 Months- Ensured timely and safe transportation of high end clients to various destinations.
- Maintained vehicle cleanliness, performing routine inspections and minor repairs.
- Demonstrated adaptability by navigating diverse routes efficiently under varying conditions.
- Communicated effectively with clients to meet specific transportation needs and preferences.
Assistant Golf Professional
3 Years 7 Months- Assisted in organizing and executing golf tournaments, enhancing participant experience and operational efficiency.
- Executed daily operations of the pro shop, managing tee time reservations, sales transactions and promoting merchandise effectively.
- Conducted routine maintenance checks on golf carts and equipment, ensuring safety standards were consistently met.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
Education
Bachelor of Science - Accounting
High School Diploma
Skills
Staff training and development
Guest accommodations
Property management systems
Operations management
Exceptional communication
Guest relations
Strong leadership
Guest experiences
Customer service
Certification
Turf Grass Management Certificate from U Mass Amherst
Timeline
Chauffeur
B-LineXpress
11.2022 - 04.2026Read More
Guest Service Manager
Troon Golf
11.2011 - 06.2026Read More
Assistant Golf Professional
The Rockford Park District
04.2007 - 11.2010Read More
Indiana University, Bloomington
Bachelor of Science from Accounting
Read More
Keith Country Day School
High School Diploma
Read More