To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Officer
Great Southern Bank
Springfield, MO
04.2022 - 01.2023
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Vice President of Business Development
Springfield Business Journal
Springfield, MO
08.2014 - 09.2021
Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed revenue models, process flows, operations support and customer engagement strategies.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Managed accounts to retain existing relationships and grow share of business.
Communicated directly with customers and partners to build strong business networks and relationships.
Mortgage Loan Officer
Simmons Bank
Springfield, MO
06.2013 - 08.2014
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Vice President, Commercial & Private Banking
BancorpSouth
Springfield, MO
01.2008 - 03.2010
Responsible for attracting and developing new commercial and individual businesses with a variety of secured and unsecured loan accounts.
Oversee and manage the quality and profitability of current loan portfolio.
Continually monitor clients credit worthiness and payment activities.