Todd Collins
Oklahoma City,OK
Summary
Dynamic and results-oriented Licensed Property & Casualty Claims Adjuster with a proven track record at CSAA Insurance Exchange. Excelled in claims investigation, leveraging policy interpretation and exceptional interpersonal skills to negotiate settlements effectively, achieving high customer satisfaction. Skilled in regulatory compliance and casualty adjusting, consistently delivering accurate claim resolutions.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
BI Adjuster/Evaluator
CSAA Insurance Exchange
Oklahoma City, OK
01.2022 - 11.2024
- Conducted thorough office investigations on assigned cases, confirmed coverage, interviewed claimants and witnesses, reviewed statements, researched police reports, and determined liability, ensuring accurate and fair claim resolutions.
- Reviewed and evaluated bodily injury demands presented by both attorney-represented and pro se claimants, adjusted bodily injury claims, negotiated settlements, and issued payments efficiently, while maintaining high levels of customer satisfaction through proficient communication with clients and attorneys.
- Participated in mediation events.
- Licensed Adjuster in multiple states.
Property & Casualty Claims Adjuster
T-TEC
Oklahoma City
08.2019 - 01.2022
- Investigated, evaluated, and adjusted low to moderately complex claims, confirmed coverage and determined liability in compliance with state regulatory requirements.
- Licensed to adjust claims in all 50 states, ensuring comprehensive and compliant claims handling across diverse jurisdictions.
- Assisted with the training of new hires, improving onboarding efficiency and ensuring smooth transitions to production.
Social Services Specialist I
Oklahoma Department of Human Services
Oklahoma City, OK
12.2018 - 08.2019
- Interviewed individuals and family members to obtain historical data, ensuring accurate and comprehensive information collection.
- Determined eligibility for public assistance and related services, maintaining ongoing cases with precision and adherence to regulations.
- Answered client inquiries, provided exceptional customer service, and maintained high levels of client satisfaction.
Office Liability Adjuster
Farmers Insurance
Oklahoma City
02.2005 - 05.2018
- Conducted thorough office investigations on assigned cases, confirmed coverage, determined liability, and established damages, ensuring accurate and fair claim resolutions.
- Reviewed and adjusted estimates on repair or replacement costs of damaged property and vehicles, achieving a high rate of successful settlements.
- Negotiated settlements and reported on subrogation potential, maintaining high levels of customer satisfaction and contributing to management results.
Education
Associate in Insurance (AINS) -
The Institutes
Malvern, PA12-2011
Masters - Voice Performance
University of Arizona
Tucson, AZ08.1994
Bachelor of Arts - Music Education
Luther College
Decorah, IA05.1989
Skills
- Policy interpretation
- Coverage determination
- Liability analysis
- Claims investigation
- Casualty adjusting
- Claim resolution
- Settlement negotiations
- Casualty and property loss
- Interpersonal skills
- MS office
- Regulatory compliance
- Written communication
- File and record management
- Attention to detail
- Decision-making skills
- Detail orientation
- Time management
- Medical records review
Certification
Currently Licensed in CT, DE, FL, GA, HI, KY LA, NH, NM, NY, OK, RI, SC, TX VT and WY.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
BI Adjuster/Evaluator
CSAA Insurance Exchange
01.2022 - 11.2024
Property & Casualty Claims Adjuster
T-TEC
08.2019 - 01.2022
Social Services Specialist I
Oklahoma Department of Human Services
12.2018 - 08.2019
Office Liability Adjuster
Farmers Insurance
02.2005 - 05.2018
Associate in Insurance (AINS) -
The Institutes
Masters - Voice Performance
University of Arizona
Bachelor of Arts - Music Education
Luther College
Similar Profiles
Anna OleaAnna Olea
Sr Service Agent at CSAA Insurance ExchangeSr Service Agent at CSAA Insurance Exchange
Antoinette ArchuletaAntoinette Archuleta
SR. Service Agent at CSAA Insurance ExchangeSR. Service Agent at CSAA Insurance Exchange
Alfred Glen RobinsonAlfred Glen Robinson
Senior Insurance Servicing Agent at CSAA Insurance ExchangeSenior Insurance Servicing Agent at CSAA Insurance Exchange