Todd Craven
Arlington,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Regional Manager
ACR Cleanin and Restoration
01.2024 - 06.2024
- Established and maintained operational standards for over 250 locations.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Manager
H3 Ranch
06.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Owner/Operator
Neptune's Pool Service
08.2020 - 06.2021
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Devised processes to boost long-term business success and increase profit levels.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Education
Skills Degree - Harley-Davidson
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
03.2008
Skills
- Staff Management
- Business administration
- Strategic Planning
- Financial Management
- Customer Relations
- Operations management
- Scheduling
- Coaching and mentoring
- Communication and coordination
- Aerial photography
Timeline
Regional Manager
ACR Cleanin and Restoration
01.2024 - 06.2024
Senior Manager
H3 Ranch
06.2021 - 03.2023
Owner/Operator
Neptune's Pool Service
08.2020 - 06.2021
Skills Degree - Harley-Davidson
Motorcycle Mechanics Institute A Div. of Universal Technical Institute