TODD CROW
Maricopa,AZ
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 25+-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Overview
20
20
years of professional experience
Work History
Table Games Dealer
Gila River Casino
Chandler, AZ
09.2021 - Current
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained rules for games and identified instances of cheating, notifying security team.
Table Games Dual Rate Dealer
Talking Stick Resort/Casino Arizona
Scottsdale, AZ
05.2007 - 07.2018
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
- Trained new dealers in rules and operation of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Received and documented patrons' wagers prior to beginning games.
Dual Rate Table Games Supervisor
Goldstrike Casino
Robinsonville, MS
03.1998 - 02.2007
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Monitored chips purchases, table inventories and player win ratios.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty
Education
Associate of Science - Physical Education
University of Arkansas At Monticello
Monticello, AR05.1992
Skills
- Gaming commission regulations
- Wager management
- Guest service
- Table game rules
- Organization and Time Management
- Teamwork and Collaboration
Additional Information
References available upon request
Timeline
Table Games Dealer
Gila River Casino
09.2021 - Current
Table Games Dual Rate Dealer
Talking Stick Resort/Casino Arizona
05.2007 - 07.2018
Dual Rate Table Games Supervisor
Goldstrike Casino
03.1998 - 02.2007
Associate of Science - Physical Education
University of Arkansas At Monticello