Sabrina Bartholomew
Accountant
New Orleans,LA
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 25]-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Energetic Casino Dealer offering 25-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Table Games Dealer
Caesars Entertainment
New Orleans, LA
05.2023 - Current
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Inspected table games and equipment to confirm proper function.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored game for potential security risk to protect operation and players.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Controlled equipment such as roulette wheels to run games.
- Trained new dealers in rules and operation of different games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Worked with dealer team to run larger games such as craps and baccarat.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Received and documented patrons' wagers prior to beginning games.
- Applied standard or special rules to games based on pre-agreed game rules.
- Complemented player numbers to reach minimum levels for play of different games.
Casino Cage Cashier
Caesars Entertainment
New Orleans, LA
10.1999 - 05.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed various cash transactions and answered gaming customer questions.
- Prepared and issued money banks to change persons at start of each shift.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Sold chips, tokens and tickets to patrons.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Complied with gaming commission rules by verifying players' ages.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Calculated and verified value of players' winnings or losses.
- Audited money drawers and hand or machine-counted large cash values.
- Balanced books with daily summary reconciliations.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Completed casino cage transactions on behalf of customers.
Mutual Teller
Fair Grounds Race Course & Slots
New Orleans, LA
11.1997 - 10.1999
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Wrote and distributed customer correspondence.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Accounting
Caesars Entertainment
New Orleans, LA
02.2000 - 05.2003
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
John McDonogh Senior High School
New Orleans, LA 08.1990 - 05.1993
Associate of Arts - Business
University of Phoenix
Tempe, AZ 08.2020 - 05.2022
Bachelor of Science - Accountant
University of Phoenix
Tempe, AZ 06.2022 - Current
Skills
Gaming commission regulations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Table Games Dealer
Caesars Entertainment
05.2023 - Current
Bachelor of Science - Accountant
University of Phoenix
06.2022 - Current
Associate of Arts - Business
University of Phoenix
08.2020 - 05.2022
Accounting
Caesars Entertainment
02.2000 - 05.2003
Casino Cage Cashier
Caesars Entertainment
10.1999 - 05.2023
Mutual Teller
Fair Grounds Race Course & Slots
11.1997 - 10.1999
High School Diploma -
John McDonogh Senior High School
08.1990 - 05.1993
Similar Profiles
Lance K. LeongLance K. Leong
Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)
KIMBERLY FAULDSKIMBERLY FAULDS
VIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars DigitalVIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars Digital
Ella SnyderElla Snyder
Host/ Cashier at Caesars EntertainmentHost/ Cashier at Caesars Entertainment
Jimmy Hyatt IIJimmy Hyatt II
Countroom Supervisor at Caesars EntertainmentCountroom Supervisor at Caesars Entertainment
Adonica DavisAdonica Davis
Grants & Contracts Specialist at LSU LCMC Cancer CenterGrants & Contracts Specialist at LSU LCMC Cancer Center