Todd Cullen
Sacramento,CA
Summary
A results-driven Account Executive with a passion for fostering meaningful client connections and driving business growth through effective communication and relationship-building, poised to contribute dynamic sales expertise to berlin packaging's growing team.
Overview
6
6
years of professional experience
Work History
Account Representative II
PMA Companies
Roseville, CA (Hybrid)
08.2023 - Current
- Generate and present detailed reports on claim statuses, trends, and financial impacts to facilitate informed decision-making by management and stakeholders
- Maintain accurate and comprehensive records of all claim-related activities, documenting relevant details, actions taken, and decisions made
- Engage in effective communication with all parties involved, including around a dozen different accounts, 150 claimants, medical professionals, and legal representatives.
Claims Specialist - TEMP
Intercare Holdings Insurance Services
06.2023 - 08.2023
- Manage indemnity and litigated files for school districts and agriculture accounts, ensuring timely resolution and accurate documentation.
Car Sales Specialist
Sacramento CDJR
Sacramento, CA
01.2023 - 06.2023
- Consistently achieved the top-ranking position as the leading car salesperson showcasing exceptional sales performance and ensuring high levels of customer satisfaction
- Skillfully employed strong conflict management abilities to address and resolve customer concerns promptly, nurturing positive relationships and fostering customer loyalty
- Provided outstanding customer service by actively listening to individual needs, offering comprehensive product knowledge, and guiding customers through the entire sales process
- Leveraged excellent written and oral communication skills to effectively engage and connect with customers and internal stakeholders, ensuring clear and concise communication channels.
Claims Specialist II
Liberty Mutual
Rocklin, CA (Hybrid)
06.2021 - 01.2023
- Managed a diverse portfolio of 150+ indemnity and litigated claims, overseeing the entire claims process from start to finish, ensuring prompt and satisfactory resolutions
- Conducted thorough investigations, diligently collecting relevant documentation and evaluating policy coverage to determine the validity of claims
- Actively participated in the Company Culture Committee for the Rocklin Office, organizing both remote and in-person events to enhance employee engagement and boost morale.
Head Tutor
Whitehead Elementary School
08.2018 - 06.2021
- Engaged in facilitating an after-school tutoring program for a diverse class of 20+ English-learning, first-generation students, providing them with crucial academic support and valuable mentorship
- Developed and implemented personalized lesson plans that catered to the unique needs of each student, focusing on enhancing their reading, writing, and math skills
- Assessed student progress regularly through evaluations, ensuring accurate records of their academic achievements and identifying areas for improvement.
Education
B.A. Communications -
University of California - Davis
Davis, CA06.2021
Skills
- Project Management
- Customer Relationship Management
- CRM proficiency
- Account Management
- Customer Engagement
- Sales proficiency
Timeline
Account Representative II
PMA Companies
08.2023 - Current
Claims Specialist - TEMP
Intercare Holdings Insurance Services
06.2023 - 08.2023
Car Sales Specialist
Sacramento CDJR
01.2023 - 06.2023
Claims Specialist II
Liberty Mutual
06.2021 - 01.2023
Head Tutor
Whitehead Elementary School
08.2018 - 06.2021
B.A. Communications -
University of California - Davis