Todd Cullen
Sacramento,CA
Summary
A results-driven Account Executive with a passion for fostering meaningful client connections and driving business growth through effective communication and relationship-building, poised to contribute dynamic sales expertise to berlin packaging's growing team.
Overview
6
6
years of professional experience
Work History
Account Representative II
PMA Companies
08.2023 - Current
- Generate and present detailed reports on claim statuses, trends, and financial impacts to facilitate informed decision-making by management and stakeholders
- Maintain accurate and comprehensive records of all claim-related activities, documenting relevant details, actions taken, and decisions made
- Engage in effective communication with all parties involved, including around a dozen different accounts, 150 claimants, medical professionals, and legal representatives.
Claims Specialist - TEMP
Intercare Holdings Insurance Services
06.2023 - 08.2023
- Manage indemnity and litigated files for school districts and agriculture accounts, ensuring timely resolution and accurate documentation.
Car Sales Specialist
Sacramento CDJR
01.2023 - 06.2023
- Consistently achieved the top-ranking position as the leading car salesperson showcasing exceptional sales performance and ensuring high levels of customer satisfaction
- Skillfully employed strong conflict management abilities to address and resolve customer concerns promptly, nurturing positive relationships and fostering customer loyalty
- Provided outstanding customer service by actively listening to individual needs, offering comprehensive product knowledge, and guiding customers through the entire sales process
- Leveraged excellent written and oral communication skills to effectively engage and connect with customers and internal stakeholders, ensuring clear and concise communication channels.
Claims Specialist II
Liberty Mutual
06.2021 - 01.2023
- Managed a diverse portfolio of 150+ indemnity and litigated claims, overseeing the entire claims process from start to finish, ensuring prompt and satisfactory resolutions
- Conducted thorough investigations, diligently collecting relevant documentation and evaluating policy coverage to determine the validity of claims
- Actively participated in the Company Culture Committee for the Rocklin Office, organizing both remote and in-person events to enhance employee engagement and boost morale.
Head Tutor
Whitehead Elementary School
08.2018 - 06.2021
- Engaged in facilitating an after-school tutoring program for a diverse class of 20+ English-learning, first-generation students, providing them with crucial academic support and valuable mentorship
- Developed and implemented personalized lesson plans that catered to the unique needs of each student, focusing on enhancing their reading, writing, and math skills
- Assessed student progress regularly through evaluations, ensuring accurate records of their academic achievements and identifying areas for improvement.
Education
B.A. Communications -
University of California - Davis
Davis, CA06.2021
Skills
- Project Management
- Customer Relationship Management
- CRM proficiency
- Account Management
- Customer Engagement
- Sales proficiency
Timeline
Account Representative II
PMA Companies
08.2023 - Current
Claims Specialist - TEMP
Intercare Holdings Insurance Services
06.2023 - 08.2023
Car Sales Specialist
Sacramento CDJR
01.2023 - 06.2023
Claims Specialist II
Liberty Mutual
06.2021 - 01.2023
Head Tutor
Whitehead Elementary School
08.2018 - 06.2021
B.A. Communications -
University of California - Davis
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