Kelly Gaffney
Bloomington,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
27
27
years of professional experience
Work History
Account Representative II
Mariner Finance
02.2025 - Current
- Managed client accounts, ensuring accurate and timely responses to inquiries.
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Manager
Minerva Promotions
03.2002 - 01.2025
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Trained and onboarded new office staff members.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Processed payrolls on a biweekly basis using accounting software.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Implemented office procedures, creating streamlined processes.
- Developed and monitored office budgets and processed payroll.
- Prepared purchase orders and routed to project manager for approval.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Conducted research projects as required by upper management.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing and journal entries.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Accounting Assistant
Henning Stouse Jordan & Stephens Accounting Firm
10.2003 - 10.2004
- Assisted in preparing financial statements and reports, maintaining accuracy and compliance.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Supported budget planning and forecasting with detailed analysis and data compilation.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
Senior Accountant
McLean County Apartment & Management
10.1998 - 03.2002
- Implemented cost-control measures, identifying areas for budget optimization across multiple departments.
- Managed audits efficiently, ensuring timely completion and adherence to regulatory requirements.
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Updated general ledger with latest entries.
- Contributed to hiring, training and development of accounting teams.
- Conducted monthly reconciliations for all bank accounts to ensure financial integrity.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
Education
High School Diploma -
Le Roy High School
Le Roy, IL06-1989
Skills
- Billing
- Bookkeeping
- Credit and collections
- Vendor engagement
- Time management abilities
- Employee Training
- Profit and Loss Management
- Data Analysis
- Reliability
- Multitasking
- Quality Control
- Problem Solving
- Time management
- Attention to detail
Timeline
Account Representative II
Mariner Finance
02.2025 - Current
Accounting Assistant
Henning Stouse Jordan & Stephens Accounting Firm
10.2003 - 10.2004
Office Manager
Minerva Promotions
03.2002 - 01.2025
Senior Accountant
McLean County Apartment & Management
10.1998 - 03.2002
High School Diploma -
Le Roy High School
BENEFIT/FUNDRAISING
Extensive experience in organizing individual fundraising benefits