Todd Flanagan
Powell
Summary
Dedicated professional with experience in retail and food service, recognized for delivering exceptional customer service and managing inventory efficiently. Demonstrates proficiency in manual labor, equipment operation, and workspace organization. Committed to safety and adaptable to various environments, ready to enhance team operations and contribute positively.
Overview
24
24
years of professional experience
Work History
Merchandise Associate
Costco
Columbus
01.2022 - 03.2026
- Stocked merchandise efficiently on sales floor and backroom areas.
- Provided product information and location assistance to enhance customer experience.
- Maintained cleanliness and organization of merchandise displays.
- Coordinated with team members to streamline restocking processes and minimize stockouts.
- Operated equipment for inventory management and stock replenishment.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on store policies and procedures effectively.
- Participated in regular inventory counts to maintain stock accuracy.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Welcomed customers warmly, provided assistance, and expressed gratitude for their visit.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Constructed aisle displays and arranged end caps to promote specific products.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Transported and positioned floor displays with pallet jacks.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Monitored stock to maintain sufficient quantity of featured product.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Placed prices and descriptive signage to enhance displays and promote items.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Provided training and guidance for new employees in merchandising practices.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Maintained records of inventory levels and sales data to support optimal product availability.
Food and Beverage Supervisor
Levy Food Service
Columbus
04.2020 - 04.2022
- Supervised daily operations of food and beverage service areas.
- Trained staff on food safety and customer service standards.
- Managed inventory levels for food and beverage supplies.
- Coordinated special events and catering services, ensuring seamless execution and client satisfaction.
- Ensured compliance with health regulations and safety protocols.
- Assisted in menu planning and selection process with chefs.
- Resolved customer complaints promptly, improving guest satisfaction and loyalty.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
Bartender, Server
Winward Passage
Upper Arlington
01.2002 - 01.2020
- Delivered exceptional customer service in fast-paced environment, fostering customer loyalty.
- Engaged with customers to create welcoming atmosphere, enhancing overall dining experience.
- Provided patrons with wine, beer, and cocktails, enhancing their dining experience.
- Mixed cocktails according to standard recipes and customer preferences.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Addressed customer complaints professionally, ensuring satisfaction and retention.
- Collaborated with kitchen staff to ensure timely drink orders and service.
- Processed cash and credit transactions accurately at the bar register.
- Trained new bartenders on bar procedures and drink preparation techniques.
- Stocked and replenished bar supplies to meet customer demands effectively.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Wheeling Central Catholic High School
Wheeling05-1996
Skills
- Inventory management
- Stock replenishment
- Retail operations
- Product labeling
- Customer service
- Customer relationship management
- Team collaboration
- Hospitality and accommodation
Timeline
Merchandise Associate
Costco
01.2022 - 03.2026
Food and Beverage Supervisor
Levy Food Service
04.2020 - 04.2022
Bartender, Server
Winward Passage
01.2002 - 01.2020
High School Diploma -
Wheeling Central Catholic High School