Todd Fonda
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Independent Insurance Adjuster
Pilot Catastrophe Services
02.2019 - 07.2023
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Directed claims negotiations within allowable limit of $30,000.00 and supported successful litigations for advanced issues.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Testified on behalf of agency as part of criminal and civic proceedings.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Organized, planned and documented materials for Homeowner's policy claims.
- Documented all investigation activity and presented reports to management.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Substantiated legitimate claims and denied unjustified claims.
- Maintained claims data in State Farm Enterprise Claims systems.
Independent Insurance Adjuster
Sedgwick Claims Management
12.2018 - 02.2019
- Researched and analyzed policy contracts to verify proper payment of claims.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Investigated and assessed damage to property and reviewed property damage estimates.
Independent Insurance Adjuster
Pilot Catastrophe Services
10.2018 - 12.2018
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Documented all investigation activity and presented reports to management.
Independent Insurance Adjuster
Sedgwick Claims Management
12.2017 - 06.2018
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Documented all investigation activity and presented reports to management.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments, and policy coverage.
Independent Insurance Adjuster
Alacrity Services
09.2017 - 11.2017
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up with insured individuals regarding premium and deductibles payments.
Independent Insurance Adjuster
Wardlaw Claims
06.2017 - 08.2017
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Documented all investigation activity and presented reports to management.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Bachelor of Science - Landscape Architecture
University of Florida
Gainesville, FL 05.1993
Skills
- Customer Satisfaction
- Xactimate Specialist
- Payment Arrangements
- Policy Investigations
- Claims Negotiation
- Insurance Policy Coverage Knowledge
- Investigate Property Damage
- Interior Water Damage Repair
- Resident Florida Claims Adjuster License
- Hail and Wind Damage Assessment
- Litigation Support
- Claims File Documentation
Timeline
Independent Insurance Adjuster
Pilot Catastrophe Services
02.2019 - 07.2023
Independent Insurance Adjuster
Sedgwick Claims Management
12.2018 - 02.2019
Independent Insurance Adjuster
Pilot Catastrophe Services
10.2018 - 12.2018
Independent Insurance Adjuster
Sedgwick Claims Management
12.2017 - 06.2018
Independent Insurance Adjuster
Alacrity Services
09.2017 - 11.2017
Independent Insurance Adjuster
Wardlaw Claims
06.2017 - 08.2017
Bachelor of Science - Landscape Architecture
University of Florida