Todd Harms
Sutherlin,OR
Summary
I believe excellent customer service is the only way for a retail business to thrive. I am genuinely happy and customers see that.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Banker and Teller
Wells Fargo Bank
Roseburg, OR
01.2026 - Current
- Managed client portfolios, ensuring compliance with banking regulations and internal policies.
- Developed financial solutions tailored to individual client needs, enhancing customer satisfaction and retention.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Balanced cash drawer daily, ensuring accuracy in all transactions and reports.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
General Maintenance
Melrose Vineyards
Roseburg, OR
07.2024 - Current
- Plumbing
- Electrical
- Construction
- Cleaning
- Painting
Store Manager
Rodda Paint
Battle Ground, WA
04.2021 - 05.2023
Store Manager
Miller Paint
Vancouver, WA
05.1994 - 09.2019
- Created work schedules according to sales volume and number of employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Supervised guests at front counter, answering questions regarding products
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Generated repeat business by delivering exceptional customer service and positive engagement
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Maintained proper product levels and inventory controls for
- [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Education
High school or equivalent - undefined
Central Oregon Community College
Bend, ORSkills
- Customer relations
- Management
- Collaboration with sales
- Distribution center
- Shipping & receiving
- Communication skills
- Automotive repair
- Store Management Experience
- Merchandising
- Profit & Loss
- Loss Prevention
- Order fulfillment
- Inventory control
- Materials handling
- Planograms
- Opening and closing
- Team leadership and coaching
- Assistant Manager Experience
- Relationship building and
- Leadership
- SKILLS
- Staff management
- Retail Management
- RF scanner
- Procedures
- Sales
- Customer service
- Customer-oriented
- Store displays skills
- Supervising Experience
- Detail-oriented
- Cash register
- Retail sales
- Training and development
- Procurement
- Payroll
- Excellent customer service
- POS
- Cash Handling
- Purchasing
- Oil change
Certification
- Driver's License
- Forklift Certification
Timeline
Banker and Teller
Wells Fargo Bank
01.2026 - Current
General Maintenance
Melrose Vineyards
07.2024 - Current
Store Manager
Rodda Paint
04.2021 - 05.2023
Store Manager
Miller Paint
05.1994 - 09.2019
High school or equivalent - undefined
Central Oregon Community College