Todd Johnson
Westminster,MD
Summary
Dynamic individual with 4+ years hands-on experience in the automotive industry and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to excellence and ready to make a lasting impact with Collision Right.
Overview
8
8
years of professional experience
Work History
Permissions Facilitator
Lewis Services
Reisterstown, MD
04.2025 - Current
- Oversaw strategic planning and execution to enhance organizational effectiveness.
- Coordinated with homeowners and utility company to ensure compliance and authorization for scoped work assigned by BGE.
- Streamlined email and phone call management to ensure organized communication and timely responses.
- Managed customer interactions to address concerns effectively. Facilitated resolution processes that fostered positive outcomes for customers and the organization.
- Assisted with daily operations including dispatching crews, ordering necessary supplies, providing on site support to crew members and supervisors.
Parts Sales Manager
AutoZone
Westminster, MD
06.2023 - 12.2024
- Managed inventory levels to optimize parts availability and reduce lead times.
- Developed and implemented sales strategies to enhance customer satisfaction and retention.
- Trained and mentored sales staff on product knowledge and effective selling techniques.
- Analyzed sales data to identify trends and adjust inventory purchasing accordingly.
- Cultivated a motivating environment through strong leadership, enhancing team performance and productivity.
Server/Bartender
Rocksalt Grille
Westminster, MD
02.2022 - 11.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, maintaining attention to detail and guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Automotive Technician
Honda
Hanover, PA
04.2018 - 08.2020
- Diagnosed and repaired automotive systems using advanced diagnostic tools and equipment.
- Conducted routine maintenance on vehicles to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline repair processes and enhance workshop efficiency.
Education
Associate of Science - Cyber Security/Psychology
Carroll Community College
Westminster, MD08-2021
Associate of Science -
Carroll County Career And Technology Center
Westminster, MD06-2016
Skills
- Excellent written and verbal communication skills
- Outstanding customer service
- 4 years of professional experience in the automotive industry
- Adaptable, quick learner
- Ability to thrive in fast paced environments
- Adept computer/software skills
- Attention to detail
- Effective negotiation techniques
Timeline
Permissions Facilitator
Lewis Services
04.2025 - Current
Parts Sales Manager
AutoZone
06.2023 - 12.2024
Server/Bartender
Rocksalt Grille
02.2022 - 11.2023
Automotive Technician
Honda
04.2018 - 08.2020
Associate of Science - Cyber Security/Psychology
Carroll Community College
Associate of Science -
Carroll County Career And Technology Center