Todd Keller
Columbia,MO
Summary
Seasoned Loan Specialist with strong background in retail and commercial banking. Possess deep understanding of loan servicing, underwriting, and processing procedures. Strengths include superb customer service skills, keen analytical abilities, and sound judgment. Previous roles have demonstrated significant impact by improving loan processes, enhancing client relationships, and maintaining compliance standards.
Overview
16
16
years of professional experience
Work History
Shared Loan Specialist
Veterans United
Columbia, MO
03.2021 - 08.2024
- Originated VA, FHA and Conventional Loans
- Worked files to prepare for pre approval
- Consistently made 100 calls per day
- Met or exceeded monthly quotas
Machine Technician
BK Underground
Columbia, MO
12.2020 - 01.2021
- Ran machinery to lay fiber optic lines for communication companies
Complex Auto Claim Specialist
State Farm
Bloomington, IL
01.2009 - 11.2020
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
- Planned and executed investigation into auto coverages to determine if loss would be covered
Education
Accounting -
Central Methodist College
Fayette, MO01.1992
High School Diploma -
Rock Bridge High School
Columbia, MO01.1991
Skills
- Credit option explanation
- Loan approvals
- Issue Resolution
- Payment Scheduling
- Financial Planning
- Loan Servicing
- Loan Processing
- Credit analysis
- Effective Communication
- Customer Assistance
- Telephone and email etiquette
- Customer Support
Timeline
Shared Loan Specialist
Veterans United
03.2021 - 08.2024
Machine Technician
BK Underground
12.2020 - 01.2021
Complex Auto Claim Specialist
State Farm
01.2009 - 11.2020
Accounting -
Central Methodist College
High School Diploma -
Rock Bridge High School
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