Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Todd Kieffer

Oconomowoc

Summary

Customer service professional with a proven track record in my own business, and at Fleet Wholesale Supply Co LLC, excelling in customer relationship building and sales strategy development. Recognized for enhancing customer satisfaction and retention through tailored recommendations and effective staff training. Adept at leveraging product knowledge to drive sales and foster long-term client loyalty. When a customer has a positive experience, they'll be back!

Overview

41
41
years of professional experience

Work History

Sales Team Member

Fleet Wholesale Supply Co LLC
Oconomowoc, WI
12.2022 - Current
  • Assisted customers with product selection and provided informed recommendations.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained inventory levels through regular stock checks and replenishment.
  • Collaborated with team members to enhance customer service and resolve issues.
  • Trained new staff on sales techniques and operational procedures.
  • Developed displays to promote products and increase sales visibility.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Implemented strategies to improve overall store efficiency and customer satisfaction.
  • Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
  • Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Property Manager

Dr James and Mary Funke
Oconomowoc, WI
05.2016 - Current

Take care of property inside and out, various tasks and maintenence needed to allow the owners to remain in their home as they age and are unable to do things themselves.

  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated property inspections, identifying maintenance needs and implementing timely repairs.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.

Shop Consultant

Self-employed
Oconomowoc, WI
01.2003 - Current

I run an online business focused on helping people maintain and improve their health using proven systems and products that target their needs.

  • Developed tailored shopping experiences based on individual client needs and preferences.
  • Established long-term client relationships through personalized follow-ups and consultations.
  • Trained new staff on customer engagement techniques and service excellence standards.
  • Boosted customer satisfaction through personalized recommendations based on individual needs and preferences.
  • Increased sales by providing exceptional customer service and product knowledge to customers.
  • Handled customer inquiries and complaints professionally, resolving issues promptly with satisfactory outcomes.
  • Developed strong relationships with clients, leading to increased trust in the consultant''s recommendations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Pressroom Manager

Quad Graphics Inc.
Pewaukee, WI
11.1985 - 05.2017
  • Oversaw daily pressroom operations, ensuring efficient workflow and timely project completion.
  • Managed maintenance schedules for press equipment, minimizing downtime and maximizing productivity.
  • Trained and mentored staff on best practices in print production and safety protocols.
  • Implemented process improvements that enhanced print quality and reduced waste.
  • Developed training programs to enhance team skills in operating advanced printing technology.
  • Enhanced pressroom efficiency by implementing new workflow processes and optimizing equipment usage.
  • Promoted teamwork among pressroom staff by fostering a positive atmosphere and recognizing individual achievements.
  • Managed pressroom staff to ensure timely completion of tasks, maintaining high levels of productivity.
  • Reduced waste and saved costs with meticulous quality control measures on print materials.

Education

High School Diploma -

Oconomowoc High School
Oconomowoc, WI

Skills

  • Customer relationship building
  • Sales presentations
  • Objection handling
  • Sales strategy development
  • Customer service
  • Relationship building
  • Staff training
  • Social media marketing
  • Complex Problem-solving
  • Product and service knowledge
  • Customer retention

Affiliations

St Jerome Parish, Oconomowoc

TMIY Mens Group

Knights of Columbus

Go Trim Coaches Group

YMCA Oconomowoc

Youth Basketball, St Jeromes

Interests

family, wellness and fitness, bicycling, fishing, many outdoor hobbies, gardening, self improvement

Timeline

Sales Team Member

Fleet Wholesale Supply Co LLC
12.2022 - Current

Property Manager

Dr James and Mary Funke
05.2016 - Current

Shop Consultant

Self-employed
01.2003 - Current

Pressroom Manager

Quad Graphics Inc.
11.1985 - 05.2017

High School Diploma -

Oconomowoc High School