Todd Lee
A
DREXEL HILL,PA
Summary
Commanding Mass transit Bus Operator with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Transit Bus Operator
SEPTA
Philadelphia, PA
08.2003 - Current
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from Locations
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated large vehicles in difficult urban and rural conditions.
Customer Service Representative
Comcast
Philadelphia, PA
07.2001 - 08.2003
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Verizon
Ardmore, PA
06.2000 - 07.2003
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Customer Service Representative
Independence Blue Cross Blue Shield
Philadelphia, PA
05.1994 - 01.1999
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General
Philadelphia Academic School
Philadelphia, PA 09.1989 - 06.1991
Skills
Route planning
undefinedAccomplishments
- Achieved Septa safety award. 2006-2022
- Numerous customer accomodations
- Peer mentor since 2017 for new Bus Operators
- Helped develop current training and safety measure
Timeline
Transit Bus Operator
SEPTA
08.2003 - Current
Customer Service Representative
Comcast
07.2001 - 08.2003
Sales Representative
Verizon
06.2000 - 07.2003
Customer Service Representative
Independence Blue Cross Blue Shield
05.1994 - 01.1999
High School Diploma - General
Philadelphia Academic School
09.1989 - 06.1991
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