Todd Lindquist
Venice,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Disaster Case Manager
United Way of South Sarasota County
Venice, Florida
2023.08 - 2024.12
- Assessed client needs to develop personalized disaster recovery plans.
- Coordinated resources and services for disaster-affected individuals and families.
- Facilitated communication between clients and local agencies for support services.
- Documented case information accurately in client management systems.
- Provided emotional support and guidance during recovery processes.
- Collaborated with community partners to enhance service delivery efforts.
- Conducted outreach activities to identify and engage disaster survivors that may require assistance.
- Compiled reports on the progress of client cases for management review.
- Provided direct services to assist survivors in meeting their immediate needs such as housing, food, clothing, medical care, and mental health counseling.
- Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits and governmental entities.
- Verified eligibility criteria for various programs according to established guidelines.
- Monitored client cases throughout the entire disaster recovery process.
Onboarding Supervisor
LiveCare Health
Venice, FL
2022.02 - 2023.06
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Territory Claims Manager
State Farm
Bloomington, IL
2008.01 - 2022.01
- Trained new team members on policies and procedures for claims handling.
- Managed team members effectively to meet high production standards with accurate results.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Investigated properties, classified damages and created estimates outlining repair costs.
Education
Bachelor of Arts - Telecommunications
Michigan State University
East Lansing, MI12.1990
Skills
- Processes and Procedures
- Content Management Expertise
- Experience in Leadership
- Program Evaluation
- Team Building
- Training & Development
- Problem Resolution
- Planning & Organizing
- People Skills
Timeline
Disaster Case Manager
United Way of South Sarasota County
2023.08 - 2024.12
Onboarding Supervisor
LiveCare Health
2022.02 - 2023.06
Territory Claims Manager
State Farm
2008.01 - 2022.01
Bachelor of Arts - Telecommunications
Michigan State University