Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Todd McClain

Todd McClain

Bronx,NY

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

11
11
years of professional experience

Work History

Brand Ambassador

Old Navy
09.2024 - Current
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty
  • Cleaned and organized spaces to maintain neat promotional spaces
  • Distributed flyers, brochures and other materials at promotional events

Full Time Sales Associate

Hudson Group
11.2023 - 02.2024
  • Typed progress reports for management, which included new ideas and sales techniques for us to reach better sales targets
  • Took floor inventory notes for management to properly allocate our stock on the sales floor to ensure we are reaching our goals
  • Performed cashier duties to hundreds of guests through standard cash and credit card transactions

Full Time Key Holder

Sunspel LLC
03.2022 - 09.2023
  • Basic office tasks like filing, typing, answering phones, greeting visitors, and operating office equipment
  • Met KPI goals (UPT, ATV and conversion integers) by implementing selling techniques from upselling, suggesting add-ons, and building client relationships in order to achieve these goals
  • Wrote an EOD report at the end of every shift about our top items of the day, top clients, and status of our store to be sent to our corporate office for review as well as close the registers and put away the till
  • Made calls and sent emails to clients to inform them about new promotions, new arrivals, and to schedule fittings when their orders arrived at the store

Full Time Cashier

Zara USA
12.2019 - 04.2020
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Counted cash in the register drawer at beginning and end of shift
  • Helped over hundreds of guests every day by processing cash and card transactions as well as returns

Full Time Sales Professional for ALL Saints (Leased Brand)

Bloomingdales
12.2018 - 08.2019
  • Conducted on-site product demonstrations to highlight features of the product, answer customer questions and redirect concerns toward positive aspects
  • Worked in a draw vs commission environment; had to be competitive, creative, and quick thinking for sales
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements

Full Time Senior Supervisor

MUJI USA
07.2016 - 12.2018
  • Basic office tasks like filing, typing, answering phones, greeting visitors, and operating office equipment
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand at multiple store locations including out of state locations
  • Determined efficient daily work schedules for the team to keep projects moving and each shift properly staffed
  • Wrote EOD report on sales data as well as closed registers and made deposit slips after sorting registers

Full Time Sales Advisor

UNIQLO 5th Avenue Global Flagship
05.2015 - 05.2016
  • Written down KPI values everyday including store goals to be business minded when utilizing sales techniques
  • Stayed up to date on latest trends in sales promotions, product updates and service changes
  • Expertly visual merchandised for website photos

Full Time Sales Associate

Quiksilver
04.2014 - 05.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to keep up with store hourly KPI goals
  • Cashier training for onboarding co-workers

Education

Continuing Education -

New York City College of Technology
Brooklyn, NY
03.2020

Continuing Education -

Borough of Manhattan Community College
Manhattan, NY
05.2016

Skills

  • Microsoft Office
  • Sales
  • Customer Service
  • Time Management
  • Business
  • Teamwork
  • Operations Management
  • Attention to detail
  • Data Entry
  • Office Support
  • Leadership
  • Multitasking
  • POS System Operations
  • Marketing
  • Problem Solving
  • Merchandising
  • Client Relationship Management
  • Product Knowledge
  • Empathy

Awards

  • OOTD for district in order to promote new collection (awarded clothes)
  • Paid trip to Boston for excellent organizational skills and provided excellent training for my employees.

Timeline

Brand Ambassador

Old Navy
09.2024 - Current

Full Time Sales Associate

Hudson Group
11.2023 - 02.2024

Full Time Key Holder

Sunspel LLC
03.2022 - 09.2023

Full Time Cashier

Zara USA
12.2019 - 04.2020

Full Time Sales Professional for ALL Saints (Leased Brand)

Bloomingdales
12.2018 - 08.2019

Full Time Senior Supervisor

MUJI USA
07.2016 - 12.2018

Full Time Sales Advisor

UNIQLO 5th Avenue Global Flagship
05.2015 - 05.2016

Full Time Sales Associate

Quiksilver
04.2014 - 05.2015

Continuing Education -

New York City College of Technology

Continuing Education -

Borough of Manhattan Community College

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Todd McClain