TODD MCCLAIN
Peak Systems
Winston-Salem,USA
25
years of professional experience
Datacenter technician with deep hands-on experience in structured cabling, fiber testing, rack assembly, and network setup. Work includes configuring routers, switches, and access points, coordinating installations, and supporting maintenance efforts that improve uptime, reduce delays, and keep deployments organized and reliable.
Work History
Network Technician
4 Months- Configured routers, switches, and access points to enhance network performance for client environments at Peak Systems.
- Installed network cabling infrastructure and completed setup support for site connectivity.
- Supported network moves, adds, and changes across Peak Systems environments.
Electrical Technician/Electrical Technician
3 Months- Executed preventive maintenance on blue chip plant equipment and power systems to ensure operational reliability.
- Applied hand tools, power tools, and test equipment to effectively repair electrical equipment, minimizing downtime.
- Documented repair work and maintenance checks for blue chip equipment to maintain accurate service records.
- Supported technicians with lockout procedures and safe electrical practices.
Low Voltage Technician / Stack and Rack
1 Year 6 Months- Led data center cabling projects to shorten deployment timelines with measurable results.
- Terminated patch panels and assembled racks for switches, servers, and UPS, standardizing deployment processes.
- Installed and configured low voltage systems including security, fire alarms, and structured cabling.
- Performed Ethernet and fiber testing with DX5000/DSX8000 to improve network reliability.
- Executed hardware installations for various systems, aligning with project requirements.
- Coordinated technician schedules to ensure timely and scoped client installations.
- Conducted troubleshooting and repairs on various low voltage equipment to ensure optimal performance.
network install / repair
2 Years 2 Months- Performed Cat6 testing and certification using DSX8000/DSX5000, confirming optimal network performance and reliability.
- Oversaw structured cabling initiatives across diverse sites, ensuring improved uptime through effective project management.
- Coordinated installations and relocations to improve project execution and minimize delays.
- Led initiatives for successful hardware deployments through strategic project management. Oversaw installation processes of hardware systems, which significantly boosted operational efficiency. Championed optimization of hardware solutions to elevate performance outcomes.
- Streamlined inventory processes and maintenance schedules to ensure uninterrupted service delivery.
- Implemented strategies to enhance team reliability and maintain high performance standards.
- Conducted mentorship sessions with junior technicians, focusing on reducing onboarding duration and boosting first-time fix efficiency.
- Completed tasks with efficiency in high-pressure environments. in rapidly changing environments, contributing to overall team success.
Install / Repair technician
3 Years- Diagnosed and repaired voice, data, and VoIP systems to restore functionality, achieving measurable uptime improvements.
- Installed and repaired hardware components, enhancing system functionality.
- Installed structured cabling and terminated cables, minimizing rework and delays.
- Coordinated installations and relocations, ensuring project deadlines were met with clear schedules.
- Trained and mentored new technicians on safety and equipment handling, increasing team productivity and competency.
A/V installation / repair
1 Year 3 Months- Oversaw installation and evaluation of audio/video systems for live events, ensuring optimal functionality and reliability.
- Performed hardware installation, deployment, and repair tasks on various systems to ensure optimal functionality.
- Delivered high-quality AV rack builds that improved equipment functionality. Achieved streamlined assembly processes, enhancing project timelines. Facilitated effective collaboration among team members to ensure successful rack installations.
- Assisted with audio and video communication over IP networks, supporting installation and troubleshooting of multimedia systems to optimize video and audio streaming.
- Implemented proactive maintenance protocols to boost system uptime and decrease the frequency of service call repetitions.
- Streamlined inventory management of tools and parts to speed response for repair requests.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
Structured Cabling Technician
1 Year 3 Months- Led installation of structured cabling and AV systems for multiple sites, improving deployment speed with measurable results.
- Collaborated with engineers to evaluate and adopt AV technologies, delivering tailored solutions that met specific client needs.
- Implemented preventative maintenance schedules, reducing equipment downtime and enhancing overall system reliability.
- Trained junior technicians on safety protocols and cable termination techniques, elevating team skill level and ensuring adherence to industry standards.
Structured Cabling Technician
3 Years 9 Months- Installed structured cabling systems for voice, data, and video networks.
- Implemented structured cabling systems for voice, data, and video, resulting in reliable connectivity and enhanced network performance for clients.
- Terminated cables and connectors to ensure reliable connectivity.
- Conducted site surveys to determine cabling requirements and layouts.
- Managed inventory of cabling materials and tools, ensuring timely availability for projects.
- Trained junior technicians on installation procedures and safety protocols.
- Supported junior technicians in resolving complex technical issues, enhancing overall team efficiency.
- Worked with project teams to ensure timely completion of installations, contributing to project success.
- Designed test cases based on project requirements and specifications.
Computer User Support Specialist
1 Year 9 Months- Provided technical support for users via phone, email, and chat.
- Provided expert support to customers, resolving inquiries and enhancing satisfaction.
- Assisted in troubleshooting software and hardware issues effectively.
- Documented user inquiries and resolutions in a support ticket system to streamline future troubleshooting.
- Ensured all customer inquiries were handled efficiently according to established service level agreements.
- Collaborated with IT teams to enhance user experience and resolve issues.
- Conducted training sessions for new staff on support tools and procedures, ensuring consistent service delivery.
- Trained and mentored junior staff on product knowledge and customer service techniques.
- Maintained knowledge base articles for common user problems, enhancing self-service options for users.
- Developed user guides to improve self-service options for clients.
- Implemented security policies in accordance with corporate guidelines.
Device, Data Center Deployment Engineer
5 Years 6 Months- Managed concurrent deployment projects and coordinated cross-functional teams to meet all deadlines reliably.
- Developed and implemented data center rack solutions, prioritizing system reliability and expediting deployment timelines.
- Supervised device integration processes, guaranteeing readiness for uninterrupted operational performance.
- Diagnosed and addressed hardware and software incidents effectively, supporting seamless operations for end-users.
- Assisted in hardware installations and provided prompt repairs, enhancing equipment reliability and user satisfaction while streamlining deployment processes to cut setup time.
- Analyzed system performance metrics to identify bottlenecks and implemented solutions that reduced downtime and improved operational efficiency.
- Collaborated with cross-functional teams to streamline deployment processes, enhancing overall efficiency.
- Led deployment of mobile testing environments to enhance product quality and reliability.
- Oversaw establishment of mobile testing environments, focusing on improving product quality and reliability.
Education
SST: Site Safety Training
CTS - AUDIO / VIDEO
DEV-OPS Certification - Dev-Ops
OSHA 30: 30-Hour Construction Safety And Health
Certified Technology Specialist: Audio / Video
Associate of Applied Science Electrical Engineering
Skills
Structured cabling
Network configuration
Network diagnostics
Fiber optic testing
Data center deployment
Rack assembly and maintenance
Equipment maintenance
Project coordination
Technical documentation
Interests
Highly disciplined technical professional leveraging a strong background in complex systems deployment and meticulous field operations to transition into aviation. Brings a mature, checklist-driven mindset, sharp situational awareness, and a proven track record of executing zero-margin-for-error tasks under pressure. Fully committed to safety compliance, rigorous procedural structure, and continuous technical learning—offering an employer a reliable, steady, and safety-focused professional dedicated to operational excellence in the cockpit.
Timeline
Network Technician
Peak Systems
06.2026 - CurrentRead More
Electrical Technician/Electrical Technician
Blue Chip
02.2026 - 05.2026Read More
Low Voltage Technician / Stack and Rack
Mason Technologies
06.2024 - 12.2025Read More
network install / repair
FASTRAK
01.2023 - 03.2025Read More
Install / Repair technician
Network Infrastructure Technologies
12.2016 - 12.2019Read More
A/V installation / repair
Park Avenue Audio
04.2015 - 07.2016Read More
Structured Cabling Technician
CK Technologies
11.2013 - 02.2015Read More
Structured Cabling Technician
World Tech
01.2010 - 10.2013Read More
Computer User Support Specialist
Hamleys of London
10.2007 - 07.2009Read More
Device, Data Center Deployment Engineer
Device Anywhere
02.2002 - 08.2007Read More
MWEP Mobile Work Elevated Platform
SST: Site Safety Training
Read More
Info Comm
CTS from AUDIO / VIDEO
Read More
KodeKloud
DEV-OPS Certification from Dev-Ops
Read More
Training Connect
OSHA 30: 30-Hour Construction Safety And Health
Read More
OSHA Training Institute Education Center
Certified Technology Specialist: Audio / Video
Read More
I.B.E.W Apprenticeship
Associate of Applied Science Electrical Engineering
Read More