Todd McCracken
Tampa,FL
Summary
Effective leader with over 18 years of experience in maintaining and repairing electronic and mechanical systems. Specializing in fault isolation, diagnosis, and repair of complex electronic systems, using diverse test equipment. Five years of supervisory experience with proven results in maintenance management, customer interaction, personnel management, logistics operations, and QA/QC. Skilled in Earned Value Management System and Six Sigma strategies to improve operations, exceed customer expectations, develop teams, and provide a competitive edge. Possess extensive Patriot Air Defense System experience, DoD Secret clearance, and a track record of depot-level diagnostic and repair work.
Overview
16
16
years of professional experience
Work History
Regional Field Service Engineer
Vyaire Medical
Tampa, FL
08.2019 - 05.2021
- Trained and certified on ventilation and respiratory diagnostic equipment; provided depot- and field-level support for critical-care systems.
- Utilized ServiceMax and Salesforce for work orders, service tracking, and customer follow-up.
- Coordinated with hospital/medical-facility credentialing teams; ensured on-time service delivery across assigned region.
- Diagnosed and repaired critical-care devices under tight timelines; strengthened customer relationships through professionalism and responsiveness.
Field Service Technician II
L3Harris
Tampa, FL
03.2019 - 07.2019
- Performed preventive and corrective maintenance on airport/commercial security and detection equipment, including CT scanners (24+ units in Great Tampa Bay).
- Specialized in image-processing modules, high-voltage subsystems, and electro-mechanical assemblies; executed after-hours support as needed.
- Built customer trust through high professionalism and rapid resolution of field issues.
Electronic Systems Maintenance Supervisor
Raytheon
Abu Dhabi, UAE
06.2016 - 01.2019
- Led maintenance program development: standardized sustainment operations, logistics, and maintenance processes across the organization using Six Sigma tools.
- Provided depot-level fault isolation and repair for Patriot Weapon System equipment valued >$450K; delivered deployment six weeks ahead of schedule.
- Advised on Quality Control measures, consistently identifying improvement opportunities and driving solutions.
- Oversaw UAE Patriot program maintenance and modification processes; executed depot-level diagnostics under mission-critical conditions.
- Developed and delivered training courses for Technical Advisers and customers on equipment configurations and fault isolation procedures.
- Monitored subordinate work to ensure adherence to quality standards and safety protocols.
Field Service Engineer II
Raytheon
Fort Bragg, NC
10.2010 - 05.2016
- Provided in-depth technical support for 50+ Patriot-related pieces of equipment; managed certifications and supported live-fire exercises.
- Ensured pre-deployment PM actions, improving serviceability upon arrival in theater.
- Standardized maintenance reporting (MIR) for Program Managers to quantify field-engineer impact on readiness and costs.
- Assisted system integration & checkout (SICO) of refurbished/refurbishment/upgraded equipment; expedited processes yielding cost savings.
- Trained military personnel in fault isolation and system operation; enhanced in-theater maintenance programs, boosting mission readiness and lowering failure rates.
- Served as POC to Program Managers on equipment status and engineering support; provided intermediate/depot-level technical advice to U.S. Armed Forces.
- Isolated and repaired malfunctions on contracted defense equipment; ensured compliance with Safety, HazMat, OSHA, EPA standards.
Electronics Maintenance & Repair Supervisor
U.S. Army
Fort Hood, TX
08.2008 - 09.2010
- Managed three maintenance sections (20 personnel) and professional development for 40 soldiers; achieved 97% annual operational readiness.
- Served as Senior Enlisted Adviser to Battalion Commander for Patriot Missile System maintenance and repairs.
- Implemented training programs advancing soldiers’ fault isolation skills; prioritized work orders, logistics, and labor reporting.
- Performed electronic subassembly repairs, delivering cost savings and higher readiness; acted as Senior QA/QC for repairs.
Electronics Technician
U.S. Army
Fort Bliss, TX
02.2005 - 07.2008
- Supported development/improvement of software-aided maintenance programs; oversaw safety, welfare, and training of 33 soldiers.
- Assisted in system validations and deep maintenance programs; provided technical assistance across the Patriot Battalion.
- Managed accountability and calibration of 250+ electronic test instruments.
- Conducted fault isolation, repair, and maintenance using diagnostic data, schematics, and test equipment; including fiber-optic systems (TFOCA I/II).
- Performed QC measures and served on maintenance inspection teams.
Education
Bachelor of Applied Science - Supervision And Management, Concentration in Cybersecurity Management
Pasco Hernando State College
New Port Richey, FL12.2024
Associate in Science - Cybersecurity
Pasco Hernando State College
New Port Richey, FL04.2023
Associate in Arts -
Pasco Hernando State College
New Port Richey, FL07.2021
Patriot System Repairer Course (121-27X10) -
U.S. Army
Fort Bliss, TX02.2005
Skills
- Patriot air defense system maintenance
- Fault isolation and diagnostic tools
- Modification Work Order management
- Electronic test equipment
- Earned value management
- Six Sigma methodology
- Quality control procedures
- CRM software proficiency
- Microsoft Office Suite expertise
- Logistics oversight and coordination
- Inventory and tool accountability
- Training and leadership development
- Safety and compliance standards
- Overseas deployment experience
- DoD secret clearance
Additional Skills And Tools
- Maintenance Control System (MCS), Radar Action Cycler (RAC), System Exerciser
- Diagnostic switch data analysis (switch 8/9)
- Department of the Army Modification Work Order (DAMWO) installations & integration
- CRM platforms: ServiceMax, Salesforce
- Microsoft Office (Word, Excel, PowerPoint)
- Safety & compliance: OSHA, HazMat, EPA, PPE protocols
- Logistics coordination & inventory management
- Training development & delivery
- Overseas deployment readiness and cultural adaptability
Clearance
Current U.S. DoD Secret Clearance
Timeline
Regional Field Service Engineer
Vyaire Medical
08.2019 - 05.2021
Field Service Technician II
L3Harris
03.2019 - 07.2019
Electronic Systems Maintenance Supervisor
Raytheon
06.2016 - 01.2019
Field Service Engineer II
Raytheon
10.2010 - 05.2016
Electronics Maintenance & Repair Supervisor
U.S. Army
08.2008 - 09.2010
Electronics Technician
U.S. Army
02.2005 - 07.2008
Bachelor of Applied Science - Supervision And Management, Concentration in Cybersecurity Management
Pasco Hernando State College
Associate in Science - Cybersecurity
Pasco Hernando State College
Associate in Arts -
Pasco Hernando State College
Patriot System Repairer Course (121-27X10) -
U.S. Army