Suleiman Omari

Field Service Engineer – Philips Healthcare, Omaha, NE

May 2023 – Present

• Provide expert field service and support for advanced diagnostic imaging systems, including MRI, CT, Cath Lab, and Volcano modalities.
• Champion the customer feedback process, ensuring timely and effective resolution of client concerns to improve service quality and customer satisfaction.
• Maintain clear, proactive communication between hospital facilities, Philips project managers, third-party providers, and vendors to coordinate smooth installations and maintenance.
• Collaborate closely with Philips headquarters and factory teams in the Netherlands and North America, maintaining consistent contact via phone and email with upper management to align priorities and project updates.
• Trained extensively across multiple Philips modalities, contributing to technical excellence and customer trust.

• Successfully completed installation of over 25 Philips MRI systems and multiple Siemens MRI systems across various hospital facilities.
• Conducted system rigging, shimming, calibration, and startup procedures to ensure optimal imaging performance.
• Served as a key liaison between hospital staff, OEM project managers, and third-party contractors, prioritizing open and efficient communication to meet project timelines and quality standards.

• Supervised alarm system installations for residential and commercial clients, managing customer access codes and resolving user issues on-site.
• Coordinated on-site support with third-party vendors and contractors, ensuring all parties were aligned for timely and effective service delivery.
• Maintained regular communication with company leadership and technical teams in headquarters located in the Netherlands and USA via email and phone.

• Installed and serviced Hamilton ventilators, providing technical support to hospitals and clinical teams.
• Participated in regional and nationwide projects with Penlon (UK), including anesthesia machine installations and coordination across various Middle Eastern countries.
• Delivered hands-on maintenance and troubleshooting for dialysis units, radiology systems, and patient monitoring equipment.
• Assisted with staff training to ensure proper operation and safety standards for clinical teams.
• Built long-term customer relationships by providing dependable service and follow-up support.