Cory Hightower Jr.
Hartford,CT
Summary
Experienced in diagnostics, repair, and maintenance of technical equipment. Leveraging analytical skills to swiftly and efficiently identify and resolve issues. Proven track record of strong communication and client management, consistently ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Field Service Engineer
Makino
Hartford, CT
05.2024 - Current
- Installation: Setting up and commissioning new Makino machines at customer sites
- Maintenance: Performing routine preventative maintenance on installed CNC machines to prevent issues and maximize uptime
- Troubleshooting: Diagnosing and resolving technical problems that arise with Makino machinery
- Repair: Fixing malfunctions and replacing parts as needed on customer machines
- Customer interaction: Building relationships with clients, addressing their concerns, and providing technical guidance on proper equipment usage
- Training: Educating customers on CNC machine operation, maintenance procedures, and best practices
- Reporting: Documenting service activities, identifying potential issues, and providing feedback to the Makino team
- Strong mechanical and electrical knowledge
- Expertise in CNC machine operation and programming
- Excellent troubleshooting and problem-solving abilities
- Ability to read and interpret technical drawings and schematics
- Travel to customer sites throughout the United States and Abroad.
Independent Personal Stylist/ Fit Advisor
Daswani Clothiers
10.2017 - 08.2024
- CAD System operator
- Create a retail store environment that ensures exceptional customer service
- Work directly with our manufacturers to ensure our garments are produced in a timely fashion with impeccable quality
- Meet sales goals by hiring, training, motivating, mentoring, and providing feedback to sales staff
- Consulted with 50 or more clients to determine style preferences and provide appropriate recommendations for new image.
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
- Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
- Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Built a diverse clientele base through word-of-mouth referrals, highlighting exceptional customer service abilities and industry expertise.
Assistant Warehouse Manager/Dispatch Coordinator
Makino/SST Consumables
02.2022 - 05.2024
- Shipping/receiving coordinator
- Forklift Operator Trainer
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- LTL truck dispatch
- SAP Expert
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- UPS World Ship
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Collaborated with other department managers to optimize overall warehouse performance and productivity.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Monitored performance and safety practices of 10-person warehouse staff.
Warehouse Shipping Team Lead/Manager
Halo2cloud
04.2016 - 09.2018
- Managed outside Sales and Acquisitions
- Machine operator
- Circuit board repairs
- Electronic repairs
- QVC orders Processing
- Shipping and receiving coordinator
- The team lead of 40 employees
- Customer resolution operator
- Customer service rep
- Managed FedEx international and domestic order processing
Education
Bachelor of Fine Arts - Fashion Design & Merchandising
International Academy of Design& Technology
Orlando, FL09.2014
Bachelor of Science - Business Administration
Southern Vermont College
Bennington, VT05.2009
Associates Science - Business Administration, Fashion Product Development Minor
Briarwood College
Southington, CT05.2007
Skills
- Google IT Support Certification
- Client Support
- Merchandising Strategy Development
- Workforce Coordination
- Certified Forklift Trainer
- Shipping Operations Manager
- Integrated Mechanical and Electrical Knowledge
- Product Introduction Strategy
- Shipping Operations Coordinator
- SAP System Proficient
- Experienced Machinery Technician
- Quality Assurance Coordination
- Proficient in Adobe Suite
Certification
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
- Google IT Support Professional Certificate
- First Aid Certification
- Connecticut Driver's License
Timeline
Regional Field Service Engineer
Makino
05.2024 - Current
Assistant Warehouse Manager/Dispatch Coordinator
Makino/SST Consumables
02.2022 - 05.2024
Independent Personal Stylist/ Fit Advisor
Daswani Clothiers
10.2017 - 08.2024
Warehouse Shipping Team Lead/Manager
Halo2cloud
04.2016 - 09.2018
Bachelor of Science - Business Administration
Southern Vermont College
Associates Science - Business Administration, Fashion Product Development Minor
Briarwood College
Bachelor of Fine Arts - Fashion Design & Merchandising
International Academy of Design& Technology
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