Summary
Overview
Work History
Education
Skills
Interests
Timeline

Todd Mcdonald

Cedar Park,TX

Summary

Dynamic retail professional with a proven track record at HEB Grocery Store, excelling in customer service and product merchandising. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Reliable team player adept at stock replenishment and maintaining a welcoming shopping environment. Committed to operational excellence and positive customer engagement.

Overview

3
3
years of professional experience

Work History

Retail Worker

HEB Grocery Store
04.2022 - Current
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
  • Operated point-of-sale system for efficient transactions and customer service support.
  • Stocked shelves and arranged merchandise to optimize product visibility and accessibility.
  • Processed returns and exchanges following company policies to maintain customer satisfaction.
  • Collaborated with team members to meet daily operational goals and deliver excellent service.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Leander High School, Leander, TX

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Stock replenishment
  • Shipment receiving
  • Time management
  • Sales floor organization
  • Product merchandising
  • Customer engagement
  • Product restocking
  • Stockroom organization
  • Inventory replenishment
  • Friendly and helpful
  • Reliable and responsible
  • Attention to detail
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Organization
  • Flexible hours
  • Inventory and stocking
  • Safety and cleanliness standards
  • Product knowledge
  • Store opening and closing
  • Basic mathematics
  • Ability to lift 40 pounds

Interests

  • Backpacking and Hiking
  • Music
  • Outdoor Recreation
  • Watching Movies and TV Shows
  • DIY and Home Improvement
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Volunteering at local animal shelters and rescue organizations
  • Historical Exploration
  • Playing Sports
  • Animal Welfare Advocacy
  • Animal Care
  • Team Sports
  • Adventure Travel
  • Volunteer Work

Timeline

Retail Worker - HEB Grocery Store
04.2022 - Current
Leander High School - High School Diploma,

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Todd Mcdonald